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VP Operations, Americas

Requisition ID:  3426
Department:  Operations
Work Type:  On-site
Application Close Date:  6th of April, 2026

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

We are Intrepid

We are Intrepid
The world needs more Intrepid people: 

We’re looking for a Vice President, Americas Operations to help lead and strengthen Intrepid’s operational delivery across North and South America. 

In this senior leadership role, you will oversee the end-to-end operational delivery of Intrepid, external brand, and acquired business trips across the global country office network. This includes building leader capability, supporting country offices to maintain strong operational performance, embedding global standards and systems, and driving continuous improvement. You will also lead safety, risk, and incident management, ensuring travelers, leaders, and partners are protected while trips are delivered consistently and to a high standard worldwide. 

As part of the Global Operations management team and working closely with the Americas leadership team, you will help shape global and regional operational strategy, policy, and best practices - ensuring consistency, innovation, and continuous improvement across all markets while aligning with broader business objectives. 

This role will lead and drive operational excellence across the regional network, mentoring and empowering operations managers to ensure they have the guidance and support needed to deliver outstanding results. You will also take a lead role in incident management, providing oversight and supervision of serious and major incidents. 

This is a full-time, permanent position that will work onsite from our office in Denver, CO or Seattle, WA. The salary range for this position is $120,000–$140,000 USD, depending on experience, and includes a great benefits package along with other excellent perks. 

Some of the experience you’ll bring with you may include: 

 

  • Demonstrated operational and/or relevant business experience within a DMC environment or comparable setting. 

  • Proven experience in incident management and operational risk response. 

  • Experience operating at a senior management level, with responsibility for leadership and decision-making. 

  • Strong stakeholder engagement and relationship-building capability, with the ability to work effectively both independently and within cross-functional teams. 

  • Experience in operational implementation and end-to-end product delivery. 

  • Highly developed project management and organisational skills, with the ability to manage competing priorities. 

  • Strong analytical and problem-solving capability in addressing operational challenges and driving practical solutions. 

  • Solid understanding of Intrepid’s operating model and DMC network. 

  • Demonstrated ability to motivate, engage, and develop others within diverse, cross-cultural environments. 

  • Ability and willingness to work flexible hours when required and undertake regular business travel. 

 

Bonus, if you have the following experience: 

  • Proficient in Spanish. 

  • Strong cross-cultural awareness and understanding of international business practices and etiquette. 

  • Tertiary qualifications in business, project management, or a related discipline. 
     

Please note:   

  • We recognize that AI use in applications is becoming more common. We run all applications through an AI washer, so if you choose to use AI, please do so with care and include something personal – it really makes a difference!  

  • We also reserve the right to close this advert earlier than stated if we receive a high volume of applications. 
The world needs more Intrepid people: 

We’re looking for a Vice President, Americas Operations to help lead and strengthen Intrepid’s operational delivery across North and South America. 

In this senior leadership role, you will oversee the end-to-end operational delivery of Intrepid, external brand, and acquired business trips across the global country office network. This includes building leader capability, supporting country offices to maintain strong operational performance, embedding global standards and systems, and driving continuous improvement. You will also lead safety, risk, and incident management, ensuring travelers, leaders, and partners are protected while trips are delivered consistently and to a high standard worldwide. 

As part of the Global Operations management team and working closely with the Americas leadership team, you will help shape global and regional operational strategy, policy, and best practices - ensuring consistency, innovation, and continuous improvement across all markets while aligning with broader business objectives. 

This role will lead and drive operational excellence across the regional network, mentoring and empowering operations managers to ensure they have the guidance and support needed to deliver outstanding results. You will also take a lead role in incident management, providing oversight and supervision of serious and major incidents. 

This is a full-time, permanent position that will work onsite from our office in Denver, CO or Seattle, WA. The salary range for this position is $120,000–$140,000 USD, depending on experience, and includes a great benefits package along with other excellent perks. 

Some of the experience you’ll bring with you may include: 

 

  • Demonstrated operational and/or relevant business experience within a DMC environment or comparable setting. 

  • Proven experience in incident management and operational risk response. 

  • Experience operating at a senior management level, with responsibility for leadership and decision-making. 

  • Strong stakeholder engagement and relationship-building capability, with the ability to work effectively both independently and within cross-functional teams. 

  • Experience in operational implementation and end-to-end product delivery. 

  • Highly developed project management and organisational skills, with the ability to manage competing priorities. 

  • Strong analytical and problem-solving capability in addressing operational challenges and driving practical solutions. 

  • Solid understanding of Intrepid’s operating model and DMC network. 

  • Demonstrated ability to motivate, engage, and develop others within diverse, cross-cultural environments. 

  • Ability and willingness to work flexible hours when required and undertake regular business travel. 

 

Bonus, if you have the following experience: 

  • Proficient in Spanish. 

  • Strong cross-cultural awareness and understanding of international business practices and etiquette. 

  • Tertiary qualifications in business, project management, or a related discipline. 
     

Please note:   

  • We recognize that AI use in applications is becoming more common. We run all applications through an AI washer, so if you choose to use AI, please do so with care and include something personal – it really makes a difference!  

  • We also reserve the right to close this advert earlier than stated if we receive a high volume of applications. 

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A free Intrepid trip every year, plus generous discounts for families, and close friends 
  • 5 extra days of leave a year for use on Intrepid trips 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A free Intrepid trip every year, plus generous discounts for families, and close friends 
  • 5 extra days of leave a year for use on Intrepid trips 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.
Application Close Date:  6th of April, 2026

Apply now »