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TourLeader, USA

Requisition ID:  2615
Department:  Operations
Work Type:  On the road
Application Close Date:  31st of December

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. 

 

 
The world needs more Intrepid people: 

Do you dream of inspiring travellers and helping them fall in love with their destination by immersing them in your local culture and exposing them to real life experiences? Being a Tour Leader with Intrepid, you will do just that!  

  

Every day will be different, but every day you will:  

  

  • Provide amazing customer service and travel advice – whether it's guiding a city walking tour, organizing a step-on Native American guided experience or arranging a meal in a new city, you’ll create unforgettable moments that our travellers will never forget.  

  • Ensure the safety and well-being of your travellers, at times you will have to assist in difficult situations while remaining calm and professional. A traveller may lose their passport, need medical attention, or there may be a clash of personalities, and you will be the first point of call.  

  • Drive, you will be responsible for a fifteen-passenger van (with trailer) - whether it’s driving from a city to a National Park, providing a city orientation or facilitating a group meal, you will be responsible for transportation. 

  • Host, lead and execute tours to budget, following the itinerary and fulfil your administrative duties.  

  • Be passionate about travel and share your love of it with our customers. Every step of the way you’ll embody our core values of Ambitious, Impactful, Real and Together!  

  

To be considered you must have:  

 

  • Excellent communication in English.   

  • Excels in collaborating with a remote team, managing extended periods between in-person interactions, and demonstrates strong independent problem-solving skills. 

  • Experience driving a fifteen-passenger vehicle (with trailer). 

  • Strong customer service experience and experience in developing a rapport with a broad range of travellers.  

  • Have travel experience across North America and are passionate about sharing your region with our travellers!  

  • Have basic computer skills – including email, work, and excel experience  

  • Ability to operate lodge-based and camping road trips safely and successfully in various regions of North America 

  • Must possess strong, above-average critical thinking skills; you’re the type of person who knows how to “figure it out” 

  

What you need to know:  

  

  • This is a seasonal position with the expectation that you are available to work for the entirety of peak season (May- October). 

  • You will need a few valid certificates prior to starting with us including a First Aid, CPR, Leave No Trace Online Awareness, Food Handler’s, DOT Driver’s Medical Exam, valid Passport and a US Driver’s License. 

  • Consent to pre-employment and random drug and alcohol testing as well as a criminal background check (state dependent). 

  • With extended hours, lots of walking and activities, and engaging with travellers, so, it’s important that you are prepared both mentally and physically for the challenge!  

  • You’ll need the ability to travel and spend time away from home, as our leaders often travel for extensive periods at a time.  

  • You will be running tours through the United States, you can check out some example itineraries here: www.intrepidtravel.com 

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. 

For our Tour Leaders, the work perks may vary from country to country, but some of the work perks we offer include:    
     •     Diverse departures through the year to lead!  Including hiking or biking adventures, festival, family, premium and foodie trips 
     •     Travel to where the trip starts (and home again) is included and covered by us
     •     Some meals and all accommodation included (often where the guests are staying, such as hotels, camping, homestays etc)
     •     Access to learning and development programs, e-learning and comprehensive tour leader training before you even start 
     •     Internal career opportunities to further your your career in travel and beyond
     •     Amazing travel discounts for you to experience Intrepid as a passenger 
     •     Recognition and celebration with awards nights and the change for our top performers to travel to our yearly Global Summit!
     •     Opportunity support not-for-profit Intrepid Foundations projects  

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.


 

 

 

 

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »