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Deputy Operations Manager, Northwest US

Requisition ID:  3309
Department:  Operations
Work Type:  Hybrid
Application Close Date:  20th of January, 2026

At Wildland Trekking our mission is to be a global leader in adventure travel by providing exceptional hiking adventures, in a responsible sustainable way, which promotes the conservation of both natural and human communities. 

At Wildland Trekking our mission is to be a global leader in adventure travel by providing exceptional hiking adventures, in a responsible sustainable way, which promotes the conservation of both natural and human communities. 

We offer small group, multi-day backpacking, llama/mule supported trips, day hikes, car-camping basecamp style, and inn-based hiking trips for adults and families looking to experience unforgettable hiking vacations in majestic landscapes. Guests can expect delicious meals and extraordinary guides who can turn a great get-away into an unforgettable, inspiring adventure. 

We offer small group, multi-day backpacking, llama/mule supported trips, day hikes, car-camping basecamp style, and inn-based hiking trips for adults and families looking to experience unforgettable hiking vacations in majestic landscapes. Guests can expect delicious meals and extraordinary guides who can turn a great get-away into an unforgettable, inspiring adventure. 
The world needs more Intrepid people: 

he Deputy Operations Manager plays a pivotal role in the successful and profitable delivery of Intrepid and Wildland Trekking Co. trips, ensuring adherence to the standards outlined in both companies’ policies and practices. This position serves as the main point of contact for field staff in the Pacific Northwest branch as well as the Operations teams.  

The Deputy Operations Manager is responsible for the overall performance of Pacific Northwest trips, including maintaining and operating a branch warehouse and performing business administrative duties related to the branch. In addition, the DOM supports contracting, reservations, sales, and other branch functions. They may also be expected to perform other duties as required, which may fall outside the scope of these responsibilities depending on business needs. 

This job is a full-time position based in Lacey, WC.  A willingness to maintain a flexible schedule and work weekends and/or holidays is necessary.   

Some of the experience you’ll bring with you may include: 

  • Extensive knowledge of the field area; Northwest USA 

  • Travel industry work experience, preferably as a tour leader or guide or operations manager; 

  • Excellent communication (verbal & written) in English 

  • Experience in administrative tasks with solid skills in Microsoft Office including word and excel; Previous experience with a CRM system/ Salesforce preferred 

  • Strong supervisory, facilitation and organization skills 

  • Ability to lift up-to 20 pounds and work at a computer station up to 40 hours-per-week 

  • Meet company and DOT driving requirements and maintain a valid Driver’s License; Must be at least 21 years of age and successfully pass a motor vehicle and background check 

  • Maintain a current Wilderness First Responder, CPR & Epi Certification 
The world needs more Intrepid people: 

he Deputy Operations Manager plays a pivotal role in the successful and profitable delivery of Intrepid and Wildland Trekking Co. trips, ensuring adherence to the standards outlined in both companies’ policies and practices. This position serves as the main point of contact for field staff in the Pacific Northwest branch as well as the Operations teams.  

The Deputy Operations Manager is responsible for the overall performance of Pacific Northwest trips, including maintaining and operating a branch warehouse and performing business administrative duties related to the branch. In addition, the DOM supports contracting, reservations, sales, and other branch functions. They may also be expected to perform other duties as required, which may fall outside the scope of these responsibilities depending on business needs. 

This job is a full-time position based in Lacey, WC.  A willingness to maintain a flexible schedule and work weekends and/or holidays is necessary.   

Some of the experience you’ll bring with you may include: 

  • Extensive knowledge of the field area; Northwest USA 

  • Travel industry work experience, preferably as a tour leader or guide or operations manager; 

  • Excellent communication (verbal & written) in English 

  • Experience in administrative tasks with solid skills in Microsoft Office including word and excel; Previous experience with a CRM system/ Salesforce preferred 

  • Strong supervisory, facilitation and organization skills 

  • Ability to lift up-to 20 pounds and work at a computer station up to 40 hours-per-week 

  • Meet company and DOT driving requirements and maintain a valid Driver’s License; Must be at least 21 years of age and successfully pass a motor vehicle and background check 

  • Maintain a current Wilderness First Responder, CPR & Epi Certification 

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A free Intrepid trip every year, plus generous discounts for families, and close friends 
  • 5 extra days of leave a year for use on Intrepid trips 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A free Intrepid trip every year, plus generous discounts for families, and close friends 
  • 5 extra days of leave a year for use on Intrepid trips 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.
Application Close Date:  20th of January, 2026

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