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Customer Care Specialist

Requisition ID:  3353
Department:  Customer Service & Support
Work Type:  Hybrid
Application Close Date:  20th of February

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

We are Intrepid

We are Intrepid
The world needs more Intrepid people: 

We’re looking for a passionate and solutions-driven Customer Care Specialist to join our team and help deliver exceptional experiences for every guest.  

As our Customer Care Specialist, you will oversee the customer experience both pre- and post-trip. You will handle guest feedback and complaints and work to restore their faith in our business through fair and reasonable outcomes for all stakeholders, including direct guests and agents. You will champion and promote the importance of every guest interaction and thrive in customer excellence and retention. You will ensure guest feedback is used to drive change and recognition across the business. You will turn negative experiences into positive ones for our guests. In this role, you will ensure the highest level of communication with guests before and after their trips. 

This is a permanent, full-time position that will operate on a hybrid basis out of our office in Denver. The salary range for this role is USD $27–$29 per hour, dependent on experience, plus a great benefits package and some awesome perks. 

Some of the experience you’ll bring with you may include: 

  • Minimum of 3 years in a fast-paced customer-facing environment and working in a multi-channel customer-facing platforms  

  • Personal/professional hiking experience to Wildland’s travel destinations and travel industry experience  

  • Highly organized and communicative – must be able to interact effectively at all levels, both internally and externally and both written and verbal  

  • Ability to perform in an environment with ambiguous situations, rapidly changing priorities and competing deadlines  

  • Proven record of making well-informed decisions  

  • Ability to resolve conflict and high risk/sensitive cases whilst remaining empathetic and calm 
The world needs more Intrepid people: 

We’re looking for a passionate and solutions-driven Customer Care Specialist to join our team and help deliver exceptional experiences for every guest.  

As our Customer Care Specialist, you will oversee the customer experience both pre- and post-trip. You will handle guest feedback and complaints and work to restore their faith in our business through fair and reasonable outcomes for all stakeholders, including direct guests and agents. You will champion and promote the importance of every guest interaction and thrive in customer excellence and retention. You will ensure guest feedback is used to drive change and recognition across the business. You will turn negative experiences into positive ones for our guests. In this role, you will ensure the highest level of communication with guests before and after their trips. 

This is a permanent, full-time position that will operate on a hybrid basis out of our office in Denver. The salary range for this role is USD $27–$29 per hour, dependent on experience, plus a great benefits package and some awesome perks. 

Some of the experience you’ll bring with you may include: 

  • Minimum of 3 years in a fast-paced customer-facing environment and working in a multi-channel customer-facing platforms  

  • Personal/professional hiking experience to Wildland’s travel destinations and travel industry experience  

  • Highly organized and communicative – must be able to interact effectively at all levels, both internally and externally and both written and verbal  

  • Ability to perform in an environment with ambiguous situations, rapidly changing priorities and competing deadlines  

  • Proven record of making well-informed decisions  

  • Ability to resolve conflict and high risk/sensitive cases whilst remaining empathetic and calm 

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A free Intrepid trip every year, plus generous discounts for families, and close friends 
  • 5 extra days of leave a year for use on Intrepid trips 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A free Intrepid trip every year, plus generous discounts for families, and close friends 
  • 5 extra days of leave a year for use on Intrepid trips 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.
Application Close Date:  20th of February

Apply now »