General Manager, Global Insights

Requisition ID: 3248

Department: Marketing

Work Type: Hybrid

Application Close Date: 23rd December 2025

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people:

We’re on the hunt for a bold, strategic leader to build and guide a new enterprise-wide Global Insights function. This brand-new, high-impact role reports directly to our Chief Marketing Officer and can be based hybrid from either one of our offices in London, Toronto, or Melbourne. You’ll have the opportunity to shape how we understand our customers, markets, and products around the world, turning data and research into clear, actionable insights that influence business strategy, drive innovation, and enhance the customer experience across all our global operations.

What you’ll be doing:

Lead the creation and development of a connected Customer Insights function, integrating research, analytics, and our Voice of Customer programme into a single, scalable operating model

Oversee the collection, analysis, and interpretation of quantitative and qualitative data from internal and external sources, building a deep understanding of customer behaviour, market trends, and product performance

Translate insights into actionable strategies that inform product development, marketing initiatives, and commercial decisions

Champion evidence-based decision-making across global teams, embedding a culture where insights drive performance

Collaborate closely with senior stakeholders to ensure insights inform both strategy and day-to-day operations, elevating the role of data and research across the business

Some of the experience you’ll bring with you will include:

8-10 years’ experience in customer insights, research, or analytics, including 3-5 years in a senior leadership role with strategic accountability

Proven ability to lead enterprise-wide insights functions and cross-functional teams to deliver measurable business impact

Expertise in both qualitative and quantitative research methodologies, including market, customer, and behavioural analytics

Demonstrated success in designing, implementing, and evolving Voice of Customer programmes (e.g., NPS, CSAT, CES)

Strong commercial acumen with the ability to turn complex data into clear, actionable insights for senior stakeholders

Excellent communication and storytelling skills, with the ability to engage and influence at all levels of the organisation

Advanced analytics, experimentation, and modelling experience

Experience building behavioural datasets and customer 360 frameworks

Technical literacy in SQL, BI tools, and analytics platforms

Desirable

Experience leading insights or analytics functions within the travel, tourism, or related service industries.

Postgraduate qualifications in business, marketing, analytics, or a related field.

Experience managing global or multi-market research programs in a complex, matrixed environment.

Please note: Over the Christmas and New Year period, we will be pausing active recruitment. You may experience a delay in communication during this time, but we’ll resume reviewing applications in January. Thank you for your patience.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
A free Intrepid trip every year, plus generous discounts for families, and close friends
5 extra days of leave a year for use on Intrepid trip's
A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
Access to e-learning platforms, professional development and mentor programs
20 hours of volunteer leave every year to use on causes most important to you
Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »