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Team Lead - Product Services

Requisition ID:  2313
Department:  Product Management
Work Type:  Hybrid
Application Close Date:  02nd December 2024

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. 

 

 
The world needs more Intrepid people: 


As the Team Lead of the Product Services team, you will be responsible for managing people, capacity and processes, ensuring smooth team operations. You will motivate, train and assess team members to maximize their potential. Your excellent communication skills will be crucial in updating the management on various metrics. As a primary contact person for all team members, you will be instrumental in communicating policies and concerns, while providing exceptional support to internal stakeholders.  

  

This is a full-time position based out of our office in Colombo, Sri Lanka. To provide the best experience to our people, this role would operate mostly out of our office with some work-from-home days.     

  

Some of the essential experience you’ll have include: 
 

  • Minimum 5 years’ experience in administration/ customer service functions, including minimum 2+ years’ experience in a senior team leader or similar role.  

  • Excellent English communication skills 

  • Prior experience in project management and reporting 

  • Proficiency in multiple systems and programs (eg. Excel) 

  • Degree in Management/ Business Administration 

  • Good critical thinking, problem-solving and time management skills 

  • Travel industry experience preferred  

 

You’ll be a team player with the ability to work independently and accurately. Your effective collaboration with colleagues in a multicultural environment will drive your success in this role! 

 

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. 

Rewarding and developing our people is important to us, some of our work perks include:
     •     Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
     •     A free Intrepid trip every year, plus generous discounts for families, and close friends
     •     5 extra days of leave a year for use on Intrepid trip's
     •     A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. 
     •     Access to e-learning platforms, professional development and mentor programs
     •     20 hours of volunteer leave every year to use on causes most important to you
     •     Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »