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Reservations Manager

Requisition ID:  3401
Department:  Reservations
Work Type:  On-site
Application Close Date:  10th March 2026

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

We are Intrepid

We are Intrepid
The world needs more Intrepid people: 

At Intrepid, we’re all about creating amazing travel experiences and that starts with a smooth, welcoming journey from the very first booking!  

As a Reservations Manager, you’ll guide a passionate team within our Intrepid Colombo DMC and ensure every booking reflects the Intrepid way of travel. You’ll lead and support the Reservations team to deliver fast, accurate bookings and confirmations, while maintaining quick turn-around times. You’ll manage a wide range of reservations using our booking systems, coordinating with suppliers across accommodation, transportation, and activities for both group series and FIT trips. 

You’ll also look for ways to continually improve our processes, offer practical alternatives when travel plans or costs change, and provide strong support to customers, suppliers, and Tour leaders.

This is a full-time permanent position based in Colombo, Sri Lanka.  

Some of the experience you’ll bring may include: 

  • 3 years’ experience in the travel industry/ destination management companies, ideally in a Reservations capacity 
  • Previous supervisory or team leading experience 
  • Strong knowledge of Sri Lanka as a travel destination 
  • Confidence working with reservations systems 
  • Great communication skills 
  • A genuine passion for travel and amazing organizational skills 
The world needs more Intrepid people: 

At Intrepid, we’re all about creating amazing travel experiences and that starts with a smooth, welcoming journey from the very first booking!  

As a Reservations Manager, you’ll guide a passionate team within our Intrepid Colombo DMC and ensure every booking reflects the Intrepid way of travel. You’ll lead and support the Reservations team to deliver fast, accurate bookings and confirmations, while maintaining quick turn-around times. You’ll manage a wide range of reservations using our booking systems, coordinating with suppliers across accommodation, transportation, and activities for both group series and FIT trips. 

You’ll also look for ways to continually improve our processes, offer practical alternatives when travel plans or costs change, and provide strong support to customers, suppliers, and Tour leaders.

This is a full-time permanent position based in Colombo, Sri Lanka.  

Some of the experience you’ll bring may include: 

  • 3 years’ experience in the travel industry/ destination management companies, ideally in a Reservations capacity 
  • Previous supervisory or team leading experience 
  • Strong knowledge of Sri Lanka as a travel destination 
  • Confidence working with reservations systems 
  • Great communication skills 
  • A genuine passion for travel and amazing organizational skills 

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A free Intrepid trip every year, plus generous discounts for families, and close friends 
  • 5 extra days of leave a year for use on Intrepid trips 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A free Intrepid trip every year, plus generous discounts for families, and close friends 
  • 5 extra days of leave a year for use on Intrepid trips 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.
Application Close Date:  10th March 2026

Apply now »