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Product Services Specialist, Sri Lanka

Requisition ID:  3578
Department:  Customer Experience
Work Type:  Hybrid
Application Close Date:  21st August 2026

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries. 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

We are Intrepid

We are Intrepid
The world needs more Intrepid people: 

Everything travelers see on the Intrepid website; from stunning photos to detailed itineraries is brought to life by our Product Services team. They ensure every trip is accurate, inspiring, and ready to book.  

As a Product Services Specialist, you’ll play a key role in this process. You’ll handle varied tasks such as loading trip products across systems, updating departures and pricing, maintaining trip notes and processing hotel changes for our 900+ trips. You’ll also provide administrative support to the Global Experiences team by creating and maintaining trips, ensuring our systems are always up to date.

Collaboration is at the heart of this role - You'll work closely with Customer Service, Sales, DMC teams and suppliers to answer queries, understand trip demand and assist with adding or removing trips.  

Ultimately, every trip update you make matters, because it impacts how our travelers discover and book their next adventure!

This is a fixed term contract position for 1 year, operating in a hybrid capacity out of our office in Colombo, Sri Lanka.

Some of the essential experience you’ll bring may include: 

  • Experience working independently in a fast-paced, administrative position. 
  • 2-3 years’ experience in a similar travel industry role, handling travel products or packages. 
  • Proficient with MS Office suite and familiar with booking/ content management systems. 
  • Ability to create and maintain process documents. 
  • Strong written and verbal communication skills. 
The world needs more Intrepid people: 

Everything travelers see on the Intrepid website; from stunning photos to detailed itineraries is brought to life by our Product Services team. They ensure every trip is accurate, inspiring, and ready to book.  

As a Product Services Specialist, you’ll play a key role in this process. You’ll handle varied tasks such as loading trip products across systems, updating departures and pricing, maintaining trip notes and processing hotel changes for our 900+ trips. You’ll also provide administrative support to the Global Experiences team by creating and maintaining trips, ensuring our systems are always up to date.

Collaboration is at the heart of this role - You'll work closely with Customer Service, Sales, DMC teams and suppliers to answer queries, understand trip demand and assist with adding or removing trips.  

Ultimately, every trip update you make matters, because it impacts how our travelers discover and book their next adventure!

This is a fixed term contract position for 1 year, operating in a hybrid capacity out of our office in Colombo, Sri Lanka.

Some of the essential experience you’ll bring may include: 

  • Experience working independently in a fast-paced, administrative position. 
  • 2-3 years’ experience in a similar travel industry role, handling travel products or packages. 
  • Proficient with MS Office suite and familiar with booking/ content management systems. 
  • Ability to create and maintain process documents. 
  • Strong written and verbal communication skills. 

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.
Application Close Date:  21st August 2026

Apply now »