Product Coordinator

Requisition ID: 3230

Department: Product Management

Work Type:

Application Close Date: 5th December 2025

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people:

As a Product Coordinator at Intrepid, you’ll provide administrative support to the Global Experiences team by creating and maintaining trips and keeping our systems accurate and up to date. You’ll collaborate with suppliers, Sales, and DMC teams to ensure customer information is clear, consistent, and ready to deliver exceptional travel experiences.

In this diverse role, you’ll handle varied tasks such as loading a range of trip products across systems, updating departures, pricing, maintaining trip notes and processing hotel changes. You’ll also contribute to achieving amazing customer satisfaction and sales across our Intrepid brands. Most importantly, you’ll help us deliver the highest quality trips for our customers.

This is a full-time, permanent role based in our Colombo, Sri Lanka office. To support a great working experience for our people, the role is primarily office-based, with the flexibility to work from home occasionally.

Some of the essential experience you’ll bring may include:

Experience working without direct supervision in fast-paced, administrative position
Minimum of 2-3 years’ experience in a similar travel industry role.
Experience working with a range of different booking and content management systems.
Understanding travel products, packages, and supplier relationships.
Creating and maintaining process documents and training manuals.
Strong written and verbal communication skills for liaising with stakeholders.
Knowledge of Microsoft Office suite.

You’ll also love working in a team and take ownership of situations when needed, ensuring the best customer experience all along!

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
A free Intrepid trip every year, plus generous discounts for families, and close friends
5 extra days of leave a year for use on Intrepid trip's
A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
Access to e-learning platforms, professional development and mentor programs
20 hours of volunteer leave every year to use on causes most important to you
Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »