Operations Coordinator

Requisition ID: 3232

Department: Operations

Work Type: Hybrid

Application Close Date: 01st December 2025

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people:

Intrepid offers trips across 100+ countries, all created and run by our in-house operations functions. To make the magic happen, we are looking for an Operations Coordinator to help us turn great ideas into unforgettable experiences.

In this role, you’ll coordinate the daily operational needs of the business. You’ll assist with tour guide bookings and admin, offer trip support and coordinate trips across the region. You’ll also work with procurement, finance processing and reporting. You’ll handle varied tasks, including but not limited to maintaining compliance documentation, coordinating logistics, and managing systems, all while ensuring the accuracy of data. You’ll also expand your network, partnering with teams such as Reservations and Operations to deliver operational processes on time.

This is a full-time, permanent role based in our Colombo, Sri Lanka office. To support a great working experience for our people, the role is primarily office-based, with the flexibility to work from home occasionally.

Some of the essential experience you’ll bring may include:

Minimum 2 years’ experience in a similar role or in DMC operations
Proficient in Microsoft Office (Word, Excel, Outlook) and experienced with document management systems
Strong knowledge of document control and accuracy
Experience with tour ground handling and reservations processes
Excellent systems literacy with the ability to quickly learn new platforms
Strong spoken and written English communication skills

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
A free Intrepid trip every year, plus generous discounts for families, and close friends
5 extra days of leave a year for use on Intrepid trip's
A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
Access to e-learning platforms, professional development and mentor programs
20 hours of volunteer leave every year to use on causes most important to you
Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »