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General Manager - Destination Management

Requisition ID:  2581
Department:  Operations
Work Type:  On-site
Application Close Date:  10th December 2024

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. 

 

 
The world needs more Intrepid people: 

Pristine rainforest. Ancient rock fortresses. Wildlife aplenty. And some of the most perfect beaches on the planet. There are so many reasons to visit Sri Lanka and that is why our travellers visit year on year.  At Intrepid our business is continuing to grow and we are now excited to now be recruiting for a General Manager to lead our Destination Management Company in Sri Lanka. 
 

In this position, you’ll play a key role in supporting the management of ground operations, ensuring efficient day-to-day operations of our DMC.  Collaborating with and reporting to our Country General Manager in Sri Lanka, you will implement strategies, achieve financial targets, and work with the wider destination management team to ensure high standards of product and trip delivery, ensuring our travellers have an exceptional experience with us. 

 

As a General Manager for our DMC, you will bring great leadership skills, excellent communication and be passionate about developing your people to coach them to become a high-performing team.  You will work closely with your team to develop and then deliver exceptional products to our partners across the region, and sustainable experience rich travel to our customers.  This role will also give the opportunity to contribute to our Company's global goals, and will have a focus on strategy and profitability, as you will take ownership over boosting sales growth  in your region, and positioning the Intrepid brand into key markets and across destinations.

This is a full-time permanent position, based in our Colombo office.  


Some of the experience you’ll may bring includes: 

  • Experience in Destination Management & managing ground operations within the tourism sector, particularly in Sri Lanka 

  • Strong understanding of the Sri Lankan inbound market and its operational dynamics or strong experience in the travel & tourism industy

  • 5-10 years’ middle level management experience; company management or DMC management experience preferred. 

  • Sound financial literacy with an understanding of commercial & strategic decision making

  • Proven understanding of risk and incident management 

  • Excellent english communication skills and the ability to collaborate with a global mindset.

 

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. 

Rewarding and developing our people is important to us, some of our work perks include:
     •     Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
     •     A free Intrepid trip every year, plus generous discounts for families, and close friends
     •     5 extra days of leave a year for use on Intrepid trip's
     •     A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. 
     •     Access to e-learning platforms, professional development and mentor programs
     •     20 hours of volunteer leave every year to use on causes most important to you
     •     Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »