Deputy Operations Manager

Requisition ID: 2874

Department: Operations

Work Type: On-site

Application Close Date: 19th of March

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people:

This role provides managerial and administrative support to the Operations Manager, focusing on day-to-day operations to ensure the successful and profitable execution of all Intrepid travel, business partnerships, and treks in Peru.

The position involves assisting the Operations Manager in managing and scheduling leaders and guides, supporting the implementation and monitoring of Intrepid policies, including safety standards, crisis management, and responsible business practices. This role also ensures compliance with safety standards set by external business partners.

Additionally, the Director of Operations Manager will play a crucial role in overseeing trekking operations in Peru, applying Intrepid safety standards, and recruiting the necessary team. The DOM will maintain active communication with leaders and guides, ensuring high-quality trip experiences and resolving any on-the-ground issues. As a key point of contact for guide suppliers and business partners, this position will ensure strong relationships and effective collaboration.

This full-time Permanent Position will operate out of our office in Cuzco, Peru.

Some of the experience you’ll bring with you may include:

Relevant tourism qualifications.

Experience traveling in Peru and a strong understanding of mountain trekking.

Travel industry work experience, particularly in operations in travel companies.

Experience in management coaching or training is desirable.

Excellent communication skills (verbal & written) in both English and Spanish

Experience with administrative tasks, proficient in Microsoft Office, and skilled in utilizing new technologies such as PowerBI and artificial intelligence.

Preference will be given to Peruvian nationals.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
A free Intrepid trip every year, plus generous discounts for families, and close friends
5 extra days of leave a year for use on Intrepid trip's
A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
Access to e-learning platforms, professional development and mentor programs
20 hours of volunteer leave every year to use on causes most important to you
Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »