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Country Sales Executive - New Zealand

Requisition ID:  2304
Department:  Sales
Work Type:  Hybrid
Application Close Date:  8th June 2025

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. 

 

 
The world needs more Intrepid people: 

 

Country Sales Executive - NZ

Department: Country Office Sales

Location: Auckland, New Zealand

Reporting To: Sales Manager - NZ

Effective From: May 2025

Direct Reports: None

Work Type: Hybrid

Hours of Work: 38 hours per week

Salary Range: $65,000 - $75,000 per annum

 

Position Purpose

Intrepid DMC/country office is a global leader in providing a rich diversity of destination experiences to a wide customer group. Our Sales teams are responsive, country/regional-experts who are skilled at ‘wowing’ business and direct customers with amazing options, while achieving excellent quote-to-purchase conversion rates. Our goal is to build trusting customer relationships to secure repeat business for the local country office and within our global network of country offices. The executives are rewarded for sales success – they also make a significant contribution to the success of country office!

 

This position is responsible for the consultation, selling and ensuring an accurate booking of private group and tailored FIT trips. The role includes itinerary building and costing, and customer service, based on the Intrepid standards, company philosophies and operational systems.

 

Working alongside the contracting and reservations teams, the Sales Executive -NZ is the first point of contact for our external customers and manages all points of the customer experience, up to trip departure. A deep understanding of new and existing product components and itineraries is essential.

 

The executive’s focus will be to assess customer needs and potential ‘wants’ and provide customised product options, both proactively and on request. The executive will follow through with the customer to secure the sale and ensure that the booking to departure process fits our high customer-service standards.

 

Qualifications, Skills & Experience

Essential

  • Previous Sales experience essential, with the ability to achieve high conversion rates
  • Strong NZ destination/regional and local travel knowledge
  • Extensive experience in selling New Zealand as a destination to international visitors
  • Knowledge and experience of local New Zealand suppliers (tour, hotel and activity)
  • Significant travel industry experience, ideally with adventure travel
  • Certificate or Diploma in tourism (Level 5 or above)
  • At least 1 year’s experience of working for a New Zealand inbound tour operator
  • Demonstrated ability to build strong relationships
  • Great presentation skills
  • Fluent English language skills (written and verbal)
  • Ability to accurately use systems and follow processes to provide a quality customer experience

 

Desirable

  • Tertiary qualification in Tourism Management (Bachelor's degree or higher highly desirable)
  • At least 2 years’ experience of working for a New Zealand inbound tour operator

 

In addition to the above all our people require:

  • Passion for travel and belief in Intrepid Travel’s responsible travel philosophy.
  • Understanding of and support for Intrepid Travel’s Purpose Beyond Profit ethos.

 

Other Skills & Attributes

  • Strong time management skills and proven ability to deliver on objectives within a given timeframe
  • Driven and motivated by sales targets and to achieve sales incentives
  • Ability to adapt to and work across multiple cultures
  • Strong international communication skills via email and phone
  • Highly Customer / client focused
  • Strong influencing skills
  • Highly organised approach to work.
  • Ability to prioritise multiple tasks at the same time, completing within required time frame and to a quality standard.
  • Willingness and ability to work with local operations, purchasing, product & reservations teams

 

Values

All roles at Intrepid require clear alignment with our purpose, and our values. Our values are more than just words, they are the pillars of our success and every day it's up to our people and the work they do to bring them to life.

 

We Are Real.

We’re authentic to ourselves and each other. This is reflected in everything we do, including the way we run trips with real experiences at our core. We show up in a true and transparent way. We lead with an openness to learn more and see the world in a different way.

 

We Are Impactful.

We recognise that the decisions we make and actions we take have the power to create lasting change for our team, our travellers, the places we visit and the communities we meet. That’s why, in everything we do, we’re guided by the question – what kind of positive impact will this create?

 

We Are Ambitious.

This drives us to continuously try new things, adapt and grow – both as a business and as individuals. We’re not afraid to go first or take risks, even if that means learning difficult lessons along the way. At Intrepid, we’re all about setting – and achieving – ambitious goals.

 

We Are Together.

We believe that our collective success is more important than our individual achievements. Our trips bring people together from all over the world to discover new places and experience new things. We embrace community and connection and see diversity as one of our greatest strengths and opportunities.

#LI-DNI

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. 

Rewarding and developing our people is important to us, some of our work perks include:

  • Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
  • A free Intrepid trip every year, plus generous discounts for families, and close friends
  • 5 extra days of leave a year for use on Intrepid trip's
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. 
  • Access to e-learning platforms, professional development and mentor programs
  • 20 hours of volunteer leave every year to use on causes most important to you
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

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