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Senior Reservations Assistant, Kenya

Requisition ID:  3273
Department:  Reservations
Work Type:  On-site
Application Close Date:  2nd January 2026

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

We are Intrepid

We are Intrepid
The world needs more Intrepid people: 

At Intrepid, unforgettable trips start long before travellers arrive - they’re built by detail-driven people who understand the destination, move fast, and care deeply about getting things right. We’re looking for a Senior Reservations Assistant, Kenya to help make that happen. 

 
Based full-time, onsite in Nairobi, Kenya, you’ll play a key role in turning confirmed quotes into seamless, well-coordinated bookings across accommodation, transport and activities. Working closely with suppliers, agents and internal teams, you’ll manage reservations for Intrepid Travel and other Intrepid Group brands, ensuring accuracy, efficiency and great service at every step. 

 
This is a hands-on role for someone who knows the reservations process inside out, is confident working with booking systems, and enjoys juggling multiple bookings while keeping the detail spot-on. If you take pride in being organised, responsive and reliable - and you enjoy working as part of a close-knit team - this could be a great fit. 

 

Some of the experience you’ll bring with you may include: 

  • Solid experience in travel reservations within a tour operator or DMC environment 

  • Strong regional and destination knowledge, ideally within Kenya or East Africa 

  • Proven experience using reservations and ticketing systems 

  • Confidence booking and confirming accommodation, transport and activities with suppliers 

  • Strong written and spoken communication skills in English and a relevant local language 

  • Good working knowledge of Microsoft Office and internal booking systems 

 

Please note: Over the Christmas and New Year period, we will be pausing active recruitment. You may experience a delay in communication during this time, but we’ll resume reviewing applications in early January. Thank you for your patience. 
The world needs more Intrepid people: 

At Intrepid, unforgettable trips start long before travellers arrive - they’re built by detail-driven people who understand the destination, move fast, and care deeply about getting things right. We’re looking for a Senior Reservations Assistant, Kenya to help make that happen. 

 
Based full-time, onsite in Nairobi, Kenya, you’ll play a key role in turning confirmed quotes into seamless, well-coordinated bookings across accommodation, transport and activities. Working closely with suppliers, agents and internal teams, you’ll manage reservations for Intrepid Travel and other Intrepid Group brands, ensuring accuracy, efficiency and great service at every step. 

 
This is a hands-on role for someone who knows the reservations process inside out, is confident working with booking systems, and enjoys juggling multiple bookings while keeping the detail spot-on. If you take pride in being organised, responsive and reliable - and you enjoy working as part of a close-knit team - this could be a great fit. 

 

Some of the experience you’ll bring with you may include: 

  • Solid experience in travel reservations within a tour operator or DMC environment 

  • Strong regional and destination knowledge, ideally within Kenya or East Africa 

  • Proven experience using reservations and ticketing systems 

  • Confidence booking and confirming accommodation, transport and activities with suppliers 

  • Strong written and spoken communication skills in English and a relevant local language 

  • Good working knowledge of Microsoft Office and internal booking systems 

 

Please note: Over the Christmas and New Year period, we will be pausing active recruitment. You may experience a delay in communication during this time, but we’ll resume reviewing applications in early January. Thank you for your patience. 

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A free Intrepid trip every year, plus generous discounts for families, and close friends 
  • 5 extra days of leave a year for use on Intrepid trip's 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A free Intrepid trip every year, plus generous discounts for families, and close friends 
  • 5 extra days of leave a year for use on Intrepid trip's 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.
Application Close Date:  2nd January 2026

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