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Operations Manager, Jordan

Requisition ID:  3406
Department:  Operations
Work Type:  On-site
Application Close Date:  16th March 2026

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

We are Intrepid

We are Intrepid
The world needs more Intrepid people: 

At Intrepid, strong on‑the‑ground operations are essential to delivering safe, seamless and memorable trips. We’re looking for an Operations Manager, Jordan to help lead those efforts and ensure our travellers experience Jordan at its best. 

 

Based in Jordan, you’ll have overall responsibility for the safe, successful and profitable running of all trips – for Intrepid brands and external clients – in line with company standards and policies. You’ll be the main point of contact for operational matters between our local offices and Group Leaders in Jordan, the DMC Global Operations team, and Product teams across the business. 

 

You’ll play a key part in day‑to‑day trip operations: supporting leaders, coordinating logistics, resolving issues as they arise, and ensuring all trips meet Intrepid’s operating standards. This role calls for someone who can balance detail with big‑picture thinking, make sound decisions under pressure, and maintain a strong safety culture. 

 

This is a varied, fast‑paced role suited to someone with deep experience in ground operations or group leading, strong knowledge of Jordan and the region, and the confidence to manage teams and respond to shifting priorities. 

 

This is a full‑time, permanent role based onsite in Jordan. 

 

Some of the experience you’ll bring with you may include: 

  • A thorough understanding of – and passion for – DMC’s style of travel, including the styles of our different brands 

  • In‑depth knowledge of product, itineraries, destinations and the adventure travel industry in Jordan and the wider Middle East 

  • Experience managing people and teams, including remote employees 

  • Experience in training, coaching or developing leaders and teams 

  • A background in operations management and/or tour leading or guiding 

  • The ability to manage crises calmly and effectively and take responsibility for the safety of others 

  • Outstanding organisational skills, strong attention to detail and the ability to delegate 

  • Excellent English written and spoken communication skills 

 

You’ll also be comfortable working with a diverse, multinational group of leaders, understand regional culture and business etiquette, and bring strong relationship‑management skills, adaptability and a continuous‑improvement mindset. 


If you’re passionate about Jordan, thrive in operational environments, and want to play a key role in delivering exceptional small‑group adventures, we’d love to hear from you. 


Please note:  

  • We recognise that AI use in applications is becoming more common. We run all applications through an AI washer, so if you choose to use AI, please do so with care and include something personal – it really makes a difference! 

  • We also reserve the right to close this advert earlier than stated if we receive a high volume of applications. 
The world needs more Intrepid people: 

At Intrepid, strong on‑the‑ground operations are essential to delivering safe, seamless and memorable trips. We’re looking for an Operations Manager, Jordan to help lead those efforts and ensure our travellers experience Jordan at its best. 

 

Based in Jordan, you’ll have overall responsibility for the safe, successful and profitable running of all trips – for Intrepid brands and external clients – in line with company standards and policies. You’ll be the main point of contact for operational matters between our local offices and Group Leaders in Jordan, the DMC Global Operations team, and Product teams across the business. 

 

You’ll play a key part in day‑to‑day trip operations: supporting leaders, coordinating logistics, resolving issues as they arise, and ensuring all trips meet Intrepid’s operating standards. This role calls for someone who can balance detail with big‑picture thinking, make sound decisions under pressure, and maintain a strong safety culture. 

 

This is a varied, fast‑paced role suited to someone with deep experience in ground operations or group leading, strong knowledge of Jordan and the region, and the confidence to manage teams and respond to shifting priorities. 

 

This is a full‑time, permanent role based onsite in Jordan. 

 

Some of the experience you’ll bring with you may include: 

  • A thorough understanding of – and passion for – DMC’s style of travel, including the styles of our different brands 

  • In‑depth knowledge of product, itineraries, destinations and the adventure travel industry in Jordan and the wider Middle East 

  • Experience managing people and teams, including remote employees 

  • Experience in training, coaching or developing leaders and teams 

  • A background in operations management and/or tour leading or guiding 

  • The ability to manage crises calmly and effectively and take responsibility for the safety of others 

  • Outstanding organisational skills, strong attention to detail and the ability to delegate 

  • Excellent English written and spoken communication skills 

 

You’ll also be comfortable working with a diverse, multinational group of leaders, understand regional culture and business etiquette, and bring strong relationship‑management skills, adaptability and a continuous‑improvement mindset. 


If you’re passionate about Jordan, thrive in operational environments, and want to play a key role in delivering exceptional small‑group adventures, we’d love to hear from you. 


Please note:  

  • We recognise that AI use in applications is becoming more common. We run all applications through an AI washer, so if you choose to use AI, please do so with care and include something personal – it really makes a difference! 

  • We also reserve the right to close this advert earlier than stated if we receive a high volume of applications. 

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A free Intrepid trip every year, plus generous discounts for families, and close friends 
  • 5 extra days of leave a year for use on Intrepid trips 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A free Intrepid trip every year, plus generous discounts for families, and close friends 
  • 5 extra days of leave a year for use on Intrepid trips 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.
Application Close Date:  16th March 2026

Apply now »