Reservations Coordinator

Requisition ID: 2766

Department: Reservations

Work Type: Hybrid

Application Close Date: 31st March 2025

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people:

As a Reservations Coordinator, you’ll handle administration and follow-up support for bookings to meet both Intrepid and external clients’ requirements. You'll ensure that all bookings with suppliers are accurate and confirmed in time for scheduled trips. You’ll play a pivotal role in recording precise booking details onto our internal systems. You’ll also bring fresh ideas to tackle cost and reservations issues. By collaborating with the Sales and Operations teams, you’ll make sure our customers receive excellent service!

The role also includes sourcing new accommodations and activities that meet Intrepid’s standards, maintaining strong partner relationships, and ensuring accurate budget adjustments, all while supporting the Product team in creating customer-focused itineraries.

This is a full-time permanent position, where you will work in our office in Osaka, Japan. To provide the best experience for our people, this role would operate in our office with the opportunity to work from home occasionally.

Some of the essential experience you’ll bring may include:

Previous experience working in Japan’s travel industry, ideally with reservations

Experience in procurement processes, contracting, negotiation and product development.

Excellent organization and customer service skills

Great attention to detail and ability to deliver error-free tasks within deadlines.

Strong written and verbal communication skills in Japanese and English.

Proficient in Microsoft Office (especially MS Word, Excel and Outlook)

Certified Travel Supervisor qualification would be highly regarded.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
A free Intrepid trip every year, plus generous discounts for families, and close friends
5 extra days of leave a year for use on Intrepid trip's
A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
Access to e-learning platforms, professional development and mentor programs
20 hours of volunteer leave every year to use on causes most important to you
Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »