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Tour Leader, Western Balkans

Requisition ID:  2669
Department:  Tourism and Hospitality
Work Type:  On the road
Application Close Date:  31st January 2025

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. 

 

 
The world needs more Intrepid people: 

Do you dream of inspiring travellers and helping them fall in love with their destination by immersing them in your local culture and exposing them to real life experiences? Being a Tour Leader with Intrepid, you will do just that!  

  

Every day will be different, but every day you will:  

  • Provide exceptional customer service and travel advice – whether it's guiding a morning market exploration, organising a hands-on craft workshop, or arranging a home-cooked meal with a local family, you’ll create unforgettable moments that our travellers will never forget.  

  • Ensure the safety and well-being of your travellers – at times, you may need to assist in challenging situations while remaining calm and professional. A traveller might lose their passport, require medical attention, or there may be a clash of personalities, and you will be their first point of contact. 

  • Host, lead, and execute tours within budget, follow the itinerary, and complete your administrative duties with precision. 

  • Share your passion for travel – inspire our customers with your love for travel, embodying our core values of being Ambitious, Impactful, Real, and Together at every step of the journey. 

 

To be considered you must have:  

  • Excellent communication skills in English and at least one other local language (the more languages, the better!) 

  • Strong background in customer service, with proven experience building rapport with diverse groups of travellers. 

  • First-hand travel experience in the Western Balkans (ex-Yugoslavia, Albania) and across Europe, paired with a genuine passion for sharing these unique regions with others! 

  • Basic computer skills, including experience with email, Word, and Excel. 

  • Full rights to work in these regions (please note, we are unable to assist with obtaining work rights) 

 
What you need to know:  

  • This is a freelance contract position, giving you the flexibility to shape your schedule. That said, strong availability during peak seasons (May to June and September to October) is essential. 

  • We regularly recruit new leaders, with training and onboarding starting soon - exact dates will be shared during the interview. 

  • Be ready for extended hours, plenty of walking and activities, and connecting with travellers - it’s important to be both mentally and physically prepared for this rewarding challenge. 

  • You’ll need the ability to travel and spend time away from home, as some tours can last up to four weeks at a time. 

  • You’ll be leading tours through the Western Balkans and across Europe. Take a look at some example itineraries here: www.intrepidtravel.com  

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. 

For our Tour Leaders, the work perks may vary from country to country, but some of the work perks we offer include:    
     •     Diverse departures through the year to lead!  Including hiking or biking adventures, festival, family, premium and foodie trips 
     •     Travel to where the trip starts (and home again) is included and covered by us
     •     Some meals and all accommodation included (often where the guests are staying, such as hotels, camping, homestays etc)
     •     Access to learning and development programs, e-learning and comprehensive tour leader training before you even start 
     •     Internal career opportunities to further your your career in travel and beyond
     •     Amazing travel discounts for you to experience Intrepid as a passenger 
     •     Recognition and celebration with awards nights and the change for our top performers to travel to our yearly Global Summit!
     •     Opportunity support not-for-profit Intrepid Foundations projects  

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.


 

 

 

 

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »