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Deputy Operations Manager, Southeast Europe

Requisition ID:  3343
Department:  Operations
Work Type:  Hybrid
Application Close Date:  13th February 2026

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

We are Intrepid

We are Intrepid
The world needs more Intrepid people: 

At Intrepid, unforgettable trips don’t happen by chance – they’re shaped by people on the ground who know the destination inside out, can juggle the details, and genuinely care about delivering great experiences. We’re looking for a Deputy Operations Manager, Southeast Europe to help make that happen. 


Based in Southeast Europe, you’ll provide hands-on operational and managerial support to the Operations Manager and wider management team, helping ensure the smooth, safe and profitable delivery of Intrepid group trips and other travel products. You’ll play a key role in day-to-day operations, supporting tour leaders, solving problems as they arise, and upholding the standards set out in Intrepid’s Service Level Agreement. 


This is a varied, fast-paced role suited to someone with strong regional knowledge, a background in tour leading or operations, and the confidence to step in, make decisions, and keep things moving – even when priorities shift. 


This is a full-time, permanent, hybrid role, which can be based in Romania, Zagreb, or Belgrade.  

 
Some of the experience you’ll bring with you may include: 

  • Extensive travel experience in Southeast Europe, with a passion for travel
  • Travel industry experience, ideally as an Intrepid Tour Leader or in an operational role
  • Experience coaching, training, or supporting leaders and teams (desirable)
  • Excellent written and verbal communication skills in English and a local European language
  • Strong organisational skills, with the ability to manage multiple tasks at once
  • Good working knowledge of Microsoft Word and Excel
  • A strong understanding of Intrepid’s Responsible Travel philosophy, style of travel, and regional DMC operating systems
  • Ability to make independent decisions and manage day-to-day operational issues confidently
  • A commitment to delivering high-quality customer experiences
  • Flexibility to work varied hours as needed 


You’ll also be comfortable working with a diverse group of leaders, understand regional culture and business etiquette, and bring a collaborative mindset – plus a sense of humour and a smile when things get busy. 


If you’re passionate about South East Europe, thrive in operational environments, and want to play a key role in delivering exceptional small group adventures, we’d love to hear from you. 
The world needs more Intrepid people: 

At Intrepid, unforgettable trips don’t happen by chance – they’re shaped by people on the ground who know the destination inside out, can juggle the details, and genuinely care about delivering great experiences. We’re looking for a Deputy Operations Manager, Southeast Europe to help make that happen. 


Based in Southeast Europe, you’ll provide hands-on operational and managerial support to the Operations Manager and wider management team, helping ensure the smooth, safe and profitable delivery of Intrepid group trips and other travel products. You’ll play a key role in day-to-day operations, supporting tour leaders, solving problems as they arise, and upholding the standards set out in Intrepid’s Service Level Agreement. 


This is a varied, fast-paced role suited to someone with strong regional knowledge, a background in tour leading or operations, and the confidence to step in, make decisions, and keep things moving – even when priorities shift. 


This is a full-time, permanent, hybrid role, which can be based in Romania, Zagreb, or Belgrade.  

 
Some of the experience you’ll bring with you may include: 

  • Extensive travel experience in Southeast Europe, with a passion for travel
  • Travel industry experience, ideally as an Intrepid Tour Leader or in an operational role
  • Experience coaching, training, or supporting leaders and teams (desirable)
  • Excellent written and verbal communication skills in English and a local European language
  • Strong organisational skills, with the ability to manage multiple tasks at once
  • Good working knowledge of Microsoft Word and Excel
  • A strong understanding of Intrepid’s Responsible Travel philosophy, style of travel, and regional DMC operating systems
  • Ability to make independent decisions and manage day-to-day operational issues confidently
  • A commitment to delivering high-quality customer experiences
  • Flexibility to work varied hours as needed 


You’ll also be comfortable working with a diverse group of leaders, understand regional culture and business etiquette, and bring a collaborative mindset – plus a sense of humour and a smile when things get busy. 


If you’re passionate about South East Europe, thrive in operational environments, and want to play a key role in delivering exceptional small group adventures, we’d love to hear from you. 

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A free Intrepid trip every year, plus generous discounts for families, and close friends 
  • 5 extra days of leave a year for use on Intrepid trips 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A free Intrepid trip every year, plus generous discounts for families, and close friends 
  • 5 extra days of leave a year for use on Intrepid trips 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.
Application Close Date:  13th February 2026

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