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Deputy Operations Manager, Cycling

Requisition ID:  3275
Department:  Operations
Work Type:  Hybrid
Application Close Date:  9th January 2025

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

We are Intrepid

We are Intrepid
The world needs more Intrepid people: 

We’re looking for a Deputy Operations Manager - Cycling to join our team in Zagreb, Croatia. This is a permanent, full-time, hybrid role where you’ll oversee Cycling Operations across Croatia, the Balkans, and Central Europe.  
 

You’ll be at the heart of delivering unforgettable cycling adventures, managing our bike and vehicle fleets, and supporting our Tour Leaders to create extraordinary experiences for our travellers. Safety, reliability, and seamless organisation are at the core of everything you do, but you’ll also be making a tangible impact on the experiences our guests have on the ground. 

 
In this role, you’ll take ownership of scheduling, maintaining, and replacing bikes and vehicles to ensure trips run efficiently and reliably, while driving preventative maintenance to minimise downtime. You’ll manage incident reporting and insurance claims, provide operational guidance and support to Tour Leaders, and collaborate across departments to ensure consistency and excellence in cycling product delivery.  

 
You’ll also contribute to improving operational processes and standards, helping to build a culture of safety, compliance, and exceptional customer experiences, all while keeping the wheels turning - literally and figuratively - behind some of our most memorable cycling adventures. 

 

Some of the experience you’ll bring with you may include: 

  • Operational experience in the travel or cycling industry, ideally as a Cycling Tour Leader, driver, or in bike maintenance 

  • Proven ability to manage crises and take responsibility for the safety of others 

  • Experience scheduling and maintaining fleets, ensuring reliability and performance 

  • Strong organisational skills to manage multiple tasks, priorities, and deadlines in a fast-paced environment 

  • Hands-on experience repairing or maintaining equipment (1–2 years minimum) 

  • Office administration and computer skills, including the ability to train others 

  • A collaborative mindset and ability to work with diverse teams while maintaining excellent customer experiences 

 

Nice to have: 

  • Passion for cycling and in-depth knowledge of bikes and equipment 

  • Experience developing fleet replacement or renewal strategies 

 

Please note: Over the Christmas and New Year period, we will be pausing active recruitment. You may experience a delay in communication during this time, but we’ll resume reviewing applications in early January. Thank you for your patience. 
The world needs more Intrepid people: 

We’re looking for a Deputy Operations Manager - Cycling to join our team in Zagreb, Croatia. This is a permanent, full-time, hybrid role where you’ll oversee Cycling Operations across Croatia, the Balkans, and Central Europe.  
 

You’ll be at the heart of delivering unforgettable cycling adventures, managing our bike and vehicle fleets, and supporting our Tour Leaders to create extraordinary experiences for our travellers. Safety, reliability, and seamless organisation are at the core of everything you do, but you’ll also be making a tangible impact on the experiences our guests have on the ground. 

 
In this role, you’ll take ownership of scheduling, maintaining, and replacing bikes and vehicles to ensure trips run efficiently and reliably, while driving preventative maintenance to minimise downtime. You’ll manage incident reporting and insurance claims, provide operational guidance and support to Tour Leaders, and collaborate across departments to ensure consistency and excellence in cycling product delivery.  

 
You’ll also contribute to improving operational processes and standards, helping to build a culture of safety, compliance, and exceptional customer experiences, all while keeping the wheels turning - literally and figuratively - behind some of our most memorable cycling adventures. 

 

Some of the experience you’ll bring with you may include: 

  • Operational experience in the travel or cycling industry, ideally as a Cycling Tour Leader, driver, or in bike maintenance 

  • Proven ability to manage crises and take responsibility for the safety of others 

  • Experience scheduling and maintaining fleets, ensuring reliability and performance 

  • Strong organisational skills to manage multiple tasks, priorities, and deadlines in a fast-paced environment 

  • Hands-on experience repairing or maintaining equipment (1–2 years minimum) 

  • Office administration and computer skills, including the ability to train others 

  • A collaborative mindset and ability to work with diverse teams while maintaining excellent customer experiences 

 

Nice to have: 

  • Passion for cycling and in-depth knowledge of bikes and equipment 

  • Experience developing fleet replacement or renewal strategies 

 

Please note: Over the Christmas and New Year period, we will be pausing active recruitment. You may experience a delay in communication during this time, but we’ll resume reviewing applications in early January. Thank you for your patience. 

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A free Intrepid trip every year, plus generous discounts for families, and close friends 
  • 5 extra days of leave a year for use on Intrepid trip's 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A free Intrepid trip every year, plus generous discounts for families, and close friends 
  • 5 extra days of leave a year for use on Intrepid trip's 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.
Application Close Date:  9th January 2025

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