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Operations Manager

Requisition ID:  3490
Department:  Operations
Work Type:  On-site
Application Close Date:  12th of June, 2026

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries.

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries.

We are Intrepid

We are Intrepid
The world needs more Intrepid people: 

We are looking for a new Operations Manager to lead our Operations department for Central America! As the Operations Manager, you will be responsible for the safe, successful, and profitable running of all trips across Central America in line with standards and policies laid out by Intrepid. You will be the main point of contact for all operational matters, spanning from Tour Leaders, offices and Global Operations. 

 

In addition to this, you will be responsible for the operational performance of Intrepid trips and Tour Leaders in your region and will contribute to the overall direction and success of Intrepid Central America as a key member of the region’s management team. 

 

This is a full time, permanent position located out of our office in San Jose, Costa Rica. To provide the best experience to our people, this role would operate mostly out of our office with some work-from-home days.  

 

Some of the experience you’ll bring with you may include:  

  • In-depth knowledge of product, itineraries, destinations, and the adventure travel industry in Central America.

  • Experience in managing people and teams, including remote employees and experience in training 

  • Background in operations management and/or tour leading/guiding 

  • Ability to manage crises calmly and effectively and take responsibility for the safety of others 

  • Outstanding organizational skills, attention to detail, and ability to delegate 

  • Excellent written and spoken communicate skills in both Spanish and English 

 

Please note:   

  • We recognize that AI use in applications is becoming more common. We run all applications through an AI washer, so if you choose to use AI, please do so with care and include something personal – it really makes a difference!  

  • We also reserve the right to close this advert earlier than stated if we receive a high volume of applications. 
The world needs more Intrepid people: 

We are looking for a new Operations Manager to lead our Operations department for Central America! As the Operations Manager, you will be responsible for the safe, successful, and profitable running of all trips across Central America in line with standards and policies laid out by Intrepid. You will be the main point of contact for all operational matters, spanning from Tour Leaders, offices and Global Operations. 

 

In addition to this, you will be responsible for the operational performance of Intrepid trips and Tour Leaders in your region and will contribute to the overall direction and success of Intrepid Central America as a key member of the region’s management team. 

 

This is a full time, permanent position located out of our office in San Jose, Costa Rica. To provide the best experience to our people, this role would operate mostly out of our office with some work-from-home days.  

 

Some of the experience you’ll bring with you may include:  

  • In-depth knowledge of product, itineraries, destinations, and the adventure travel industry in Central America.

  • Experience in managing people and teams, including remote employees and experience in training 

  • Background in operations management and/or tour leading/guiding 

  • Ability to manage crises calmly and effectively and take responsibility for the safety of others 

  • Outstanding organizational skills, attention to detail, and ability to delegate 

  • Excellent written and spoken communicate skills in both Spanish and English 

 

Please note:   

  • We recognize that AI use in applications is becoming more common. We run all applications through an AI washer, so if you choose to use AI, please do so with care and include something personal – it really makes a difference!  

  • We also reserve the right to close this advert earlier than stated if we receive a high volume of applications. 

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A free Intrepid trip every year, plus generous discounts for families, and close friends 
  • 5 extra days of leave a year for use on Intrepid trips 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A free Intrepid trip every year, plus generous discounts for families, and close friends 
  • 5 extra days of leave a year for use on Intrepid trips 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.
Application Close Date:  12th of June, 2026

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