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Deputy Operations Manager

Requisition ID:  3317
Department:  Operations
Work Type:  Hybrid
Application Close Date:  27th of January

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

We are Intrepid

We are Intrepid
The world needs more Intrepid people: 

As the Deputy Operations Manager for Intrepid Travel, you will support the management of daily operations, including the recruitment, training, and performance of tour leaders. You will also be responsible for monitoring and implementing Intrepid’s safety standards, code of conduct, and responsible travel policies across the Central America region. 

 

Working collaboratively with Reservations, Product, Contracting, Sales, Customer Care, and Global Operations, you will help drive group profitability and ensure exceptional customer satisfaction. In addition, you will support various administrative tasks to assist the Operations team. 

 

This is a Full-Time Permanent Position that will operate on a hybrid basis out of our office in San Jose, Costa Rica.   

 

Some of the experience you’ll bring with you may include: 

  • Bachelor’s degree in business administration or tourism. 

  • 1+ years working on management coaching / training experience. 

  • 2+ years in administrative tasks using Microsoft 365. 

  • Excellent communication skills (verbal & written) in both English and Spanish. 

  • Reliable with outstanding organizational skills. 

  • Problem solving and decision making. 
The world needs more Intrepid people: 

As the Deputy Operations Manager for Intrepid Travel, you will support the management of daily operations, including the recruitment, training, and performance of tour leaders. You will also be responsible for monitoring and implementing Intrepid’s safety standards, code of conduct, and responsible travel policies across the Central America region. 

 

Working collaboratively with Reservations, Product, Contracting, Sales, Customer Care, and Global Operations, you will help drive group profitability and ensure exceptional customer satisfaction. In addition, you will support various administrative tasks to assist the Operations team. 

 

This is a Full-Time Permanent Position that will operate on a hybrid basis out of our office in San Jose, Costa Rica.   

 

Some of the experience you’ll bring with you may include: 

  • Bachelor’s degree in business administration or tourism. 

  • 1+ years working on management coaching / training experience. 

  • 2+ years in administrative tasks using Microsoft 365. 

  • Excellent communication skills (verbal & written) in both English and Spanish. 

  • Reliable with outstanding organizational skills. 

  • Problem solving and decision making. 

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A free Intrepid trip every year, plus generous discounts for families, and close friends 
  • 5 extra days of leave a year for use on Intrepid trips 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A free Intrepid trip every year, plus generous discounts for families, and close friends 
  • 5 extra days of leave a year for use on Intrepid trips 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.
Application Close Date:  27th of January

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