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Cluster Reservations Agent

Requisition ID:  3292
Department:  Reservations
Work Type:  Hybrid
Application Close Date:  20th February 2026

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

We are Intrepid

We are Intrepid
The world needs more Intrepid people: 

It’s an exciting time to join Intrepid as we continue to grow our Accommodation portfolio and expand the way we connect travellers with unforgettable stays. We’re looking for a Reservations Agent to be the go-to expert for our hotel bookings, supporting guests from first enquiry through to check-out. You’ll play a key role in delivering seamless, end-to-end reservation experiences that reflect Intrepid’s commitment to thoughtful, responsible and memorable travel. 

 

As the face of Intrepid’s hotel portfolio, you’ll ensure every interaction is personal, efficient and genuinely welcoming. You’ll guide guests with confidence, manage bookings with care, and ensure our high standards of quality and service are met at every touchpoint. Above all, your focus will be on making guests feel supported throughout their journey, so they walk away knowing their stay, and their experience with Intrepid as a whole, was something special from start to finish. 

 

This is a full-time permanent position, that will operate on a hybrid basis out of our head office on Collins Street in Melbourne. To provide the best experience to our customers, this role may need to be slightly flexible to encompass occasional weekend work.    

 

Some of the experience you have will include: 

  • 2-3 years’ experience in hotel reservations working across multiple properties

  • Extensive experience using PMS systems within accommodation roles is a must

  • Experience in front facing customer service roles, with excellent communication skills  

  • Strong attention to detail and organisational capabilities 

  • Collaborative and a team player, with a guest first approach  

  • Ability to prioritise and manage own workload 
The world needs more Intrepid people: 

It’s an exciting time to join Intrepid as we continue to grow our Accommodation portfolio and expand the way we connect travellers with unforgettable stays. We’re looking for a Reservations Agent to be the go-to expert for our hotel bookings, supporting guests from first enquiry through to check-out. You’ll play a key role in delivering seamless, end-to-end reservation experiences that reflect Intrepid’s commitment to thoughtful, responsible and memorable travel. 

 

As the face of Intrepid’s hotel portfolio, you’ll ensure every interaction is personal, efficient and genuinely welcoming. You’ll guide guests with confidence, manage bookings with care, and ensure our high standards of quality and service are met at every touchpoint. Above all, your focus will be on making guests feel supported throughout their journey, so they walk away knowing their stay, and their experience with Intrepid as a whole, was something special from start to finish. 

 

This is a full-time permanent position, that will operate on a hybrid basis out of our head office on Collins Street in Melbourne. To provide the best experience to our customers, this role may need to be slightly flexible to encompass occasional weekend work.    

 

Some of the experience you have will include: 

  • 2-3 years’ experience in hotel reservations working across multiple properties

  • Extensive experience using PMS systems within accommodation roles is a must

  • Experience in front facing customer service roles, with excellent communication skills  

  • Strong attention to detail and organisational capabilities 

  • Collaborative and a team player, with a guest first approach  

  • Ability to prioritise and manage own workload 

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A free Intrepid trip every year, plus generous discounts for families, and close friends 
  • 5 extra days of leave a year for use on Intrepid trips 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

Our people reflect the diversity of our customers and the communities we visit: 

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.  

Rewarding and developing our people is important to us, some of our work perks include: 

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year 
  • A free Intrepid trip every year, plus generous discounts for families, and close friends 
  • 5 extra days of leave a year for use on Intrepid trips 
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.  
  • Access to e-learning platforms, professional development and mentor programs 
  • 20 hours of volunteer leave every year to use on causes most important to you 
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family 


We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require, we will then be in touch to support your application.
Application Close Date:  20th February 2026

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