Leader, Vietnam

Requisition ID:  2420
Department:  Operations
Work Type:  On the road
Application Close Date:  15th August 2024

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. 

 

 

The world needs more Intrepid people: 

 

Do you love Vietnam and sharing it with others? Are you wanting to take your customer service experience to new and exciting places - literally?  

  

As a Tour Leader with Intrepid you get the opportunity to share your country and culture with travellers from all over the world and create unforgettable moments they’ll treasure for a lifetime.   

  

As a Tour Leader with us you will:
 

  • Be the face of Intrepid and provide exceptional customer service  

  • Host, lead and execute tours to budget, following the itinerary and ensuring the overall successful operation of each trip 

  • Ensure the safety and well-being of your travellers, assisting with any difficult situations that may arise. 

  • Tell stories, deliver travel advice and organise your customers’ experience  

  • Reconfirming suppliers, hotels, activities and doing administration along the way  

  

To be considered you must have:
 

  • Previous Tour Guiding/Leading experience across Vietnam 

  • Passionate for travel in the Intrepid style and sharing your region with our travellers 

  • Excellent communication skills in English and local language, with the ability to communicate with people from varied cultures and backgrounds 

  • Great availability during our peak seasons to lead our trips 

  • Basic computer skills including email, word and excel  

  • Full rights to work across the region, with an official Tour Guide license and Tourism degree 


You’ll also be self-motivated with the ability to take initiative, provide amazing customer service and have some experience in budgeting. 
 

What you need to know:   
 

  • This is a full-time position 

  • You will need a valid first-aid certificate prior to starting with us  

  • We are recruiting for leaders between July and August with training commencing from September/ October onwards  

  • With extended hours, lots of walking and activities, and engaging with customers, it’s important that you are prepared both mentally and physically for the challenge!   

  • You’ll need the ability to travel and spend time away from home, as our leaders often travel for extensive periods at a time and some tours can span up to four weeks.
     

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. 

For our Tour Leaders, the work perks may vary from country to country, but some of the work perks we offer include:    
     •     Diverse departures through the year to lead!  Including hiking or biking adventures, festival, family, premium and foodie trips 
     •     Travel to where the trip starts (and home again) is included and covered by us
     •     Some meals and all accommodation included (often where the guests are staying, such as hotels, camping, homestays etc)
     •     Access to learning and development programs, e-learning and comprehensive tour leader training before you even start 
     •     Internal career opportunities to further your your career in travel and beyond
     •     Amazing travel discounts for you to experience Intrepid as a passenger 
     •     Recognition and celebration with awards nights and the change for our top performers to travel to our yearly Global Summit!
     •     Opportunity support not-for-profit Intrepid Foundations projects  

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.


 

 

 

 

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.