Tour Leader, United States

Requisition ID:  2094
Department:  Tourism and Hospitality
Work Type:  On the road
Application Close Date:  29th of February 2024

Intrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel.

More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. After all these years, we’ve stayed true to our mission, ensuring our adventures are good for the places we go, good for the communities we visit and good for our travellers. That’s why we carbon offset all our trips and support local communities but we’re not stopping there. We want to be the best travel company not just in the world, but for the world.  

The world needs more Intrepid people: 

 

Do you dream of inspiring travellers and helping them fall in love with their destination by immersing them in your local culture and exposing them to real life experiences? Being a Tour Leader with Intrepid, you will do just that!  

  

Every day will be different, but every day you will:  

  

  • Provide amazing customer service and travel advice – whether it's guiding a city walking tour, organizing a step-on Native American guided experience or arranging a meal in a new city, you’ll create unforgettable moments that our travellers will never forget.  

  • Ensure the safety and well-being of your travellers, at times you will have to assist in difficult situations while remaining calm and professional. A traveller may lose their passport, need medical attention, or there may be a clash of personalities and you will be the first point of call.  

  • Host, lead and execute tours to budget, following the itinerary and fulfil your administrative duties.  

  • Be passionate about travel and share your love of it with our customers. Every step of the way you’ll embody our core values of Integrity, Passion, Fun, Innovation and Responsibility.  

  

To be considered you must have:  

  

  • Excellent communication in English.  
  • Thrives working with remote team, with multiple weeks between in-person management face time.    
  • Strong customer service experience and experience in developing a rapport with a broad range of travellers.  
  • Have travel experience across North America and are passionate about sharing your region with our travellers!  
  • Have basic computer skills – including email, work, and excel experience  
  • Full rights to work across these regions. 
  • Must possess strong, above-average critical thinking skills; you’re the type of person who knows how to “figure it out” 
  • A minimum of 5 years driving experience, a valid US Driver’s License, and a clean driving record, as this is a combined guiding/driving position
  • Ability to safely drive a 15-passenger van while towing a trailer (trailer training provided)

  

What you need to know:  

  

  • This is a seasonal position with the expectation that you are available to work for the entirety of peak season (May - November). 

  • You will need a few valid certificates prior to starting with us including a First Aid, CPR, Leave No Trace, Food Handler’s and a US Driver’s License. 

  • We are recruiting for leaders January - March with training in April. 

  • With extended hours, lots of walking and activities, and engaging with travellers, so, it’s important that you are prepared both mentally and physically for the challenge!  

  • You’ll need the ability to travel and spend time away from home, as our leaders often travel for extensive periods at a time.  

  • You will be running tours through the United States, you can check out some example itineraries here: www.intrepidtravel.com 

#LI-DNI

A bit about our people:

Our people reflects the diversity of our customers and the communities we visit. Our team is made up of 58 nationalities across 46 countries, and Intrepid recognizes that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions. 

Work perks:

  • Diverse itineraries to lead, including a hike, bike, and kayak adventures in Alaska, family tours in Yellowstone National Park, and cultural tours in the South.  
  • Travel to and from the trips within the season is included.  
  • Accommodation at the hotel where guests are staying (generally), and some meals included.  
  • Access to e-learning platforms, and comprehensive tour leader training before you even start.  
  • Internal career opportunities.  
  • Travel discounts for you to experience Intrepid as a passenger.  
  • Recognition and celebration with an annual awards night.  
  • Opportunity support not-for-profit Intrepid Foundations projects, such as the Grand Canyon Conservancy.   

If you’re here to inspire, create, share, and lead in what you do, we want to hear from you. We encourage you to submit your application as soon as possible – we may close advertising early if the right person is identified.