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Deputy Operation Manager - North America

Requisition ID:  2691
Department:  Operations
Work Type:  Hybrid
Application Close Date:  3rd of December

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. 

 

 
The world needs more Intrepid people: 

This role supports the Operations Director in managing the successful and profitable delivery of private group and independent passenger trips for Intrepid brands and external clients. Responsibilities include providing day-to-day managerial and administrative assistance, aiding in the recruitment, training, and management of Tour Leaders, and ensuring adherence to Intrepid's safety, conduct, and Responsible Travel policies. Additionally, the role involves actively monitoring trip quality, addressing on-ground issues, and upholding operational standards to deliver exceptional travel experiences. 

 

This is a Full-Time Permanent Position that will operate on a hybrid basis out of our office in Denver, Colorado.     

 

Some of the experience you’ll bring with you may include: 

  • Extensive travel experience in North America (desirable) and a passion for travel 

  • Travel industry work experience, particularly as a Trip Leader with priority given to those with experience in Intrepid brands and/or other adventure travel companies 

  • Experience in a managerial position and proven ability to successfully motivate and influence others to achieve agreed objectives 

  • Excellent communication skills (verbal & written)  

  • Experience in administrative tasks with solid skills in Microsoft Office including word and excel 

  • Strong organizational and problem-solving skills, paired with initiative, independence, and the ability to collaborate effectively across teams 

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. 

Rewarding and developing our people is important to us, some of our work perks include:
     •     Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
     •     A free Intrepid trip every year, plus generous discounts for families, and close friends
     •     5 extra days of leave a year for use on Intrepid trip's
     •     A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. 
     •     Access to e-learning platforms, professional development and mentor programs
     •     20 hours of volunteer leave every year to use on causes most important to you
     •     Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »