Sales Representative

Requisition ID:  2109
Department:  Sales
Work Type:  Hybrid
Application Close Date:  29th of February 2024

Intrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel.

More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. After all these years, we’ve stayed true to our mission, ensuring our adventures are good for the places we go, good for the communities we visit and good for our travellers. That’s why we carbon offset all our trips and support local communities but we’re not stopping there. We want to be the best travel company not just in the world, but for the world.

The world needs more Intrepid people: 

 

With over 30 years of experience, we’re super proud to call ourselves the world’s largest purpose-led adventure travel brand and as we continue to grow and expand, we are now seeking sales representatives to do just that, by helping us deliver sustainable, experience-rich travel to our customers to get them on their next adventure!  

 

At Intrepid, our Sales Representatives are known as Adventure Consultants since ‘adventure’ is at the heart of our what we do, and we approach each sale as an opportunity to consult with our customers and send them on an adventure of a lifetime! 

 

Our Adventure Consultants provide high-level customer service by phone, email and live chat, handling the customer journey from the initial inquiry to pre/post-trip communications, working with travellers and agent partners to book unforgettable experiences.  

 

Our team is growing, and we are lucky enough to have multiple positions available. These are full-time permanent positions, operating out of our office in Brixton, UK. To provide the best experience to our customers, this role would operate mostly out of our office with some work-from-home days.     

 

You’ll be responsible for:   

 

  • Maximising and growing sales by responding to leads through phone, email and live chat   

  • Providing exceptional post-booking customer service  

  • Developing an in-depth knowledge of Intrepid products   

  • Ensuring accuracy for our customers, with a fine-tuned attention to detail, to guarantee their files are booked correctly  

 

A passion for travel is a must-have! With it you’ll bring:  

 

  • Similar experience in a travel industry role, sales, or customer service  

  • Personal travel experience to Intrepid destinations   

  • Exceptional communication, customer service and sales skills   

  • The ability to inspire and influence others  

 

You’ll be customer-focused while still having solid attention to detail and organisational skills. You will have the ability to contribute and work in a supportive team environment respecting your peers and being supportive of them. Most importantly you’ll align to Intrepid’s core values of integrity, innovation, fun, passion, growth and responsibility. 

 

A bit about our people:

Our team reflects the diversity of our customers and the communities we visit. Our team is made up of 58 nationalities across 46 countries, and Intrepid recognises that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions. 

Work perks:

  • We offer flexible work options, including work-from-home, and work from anywhere in the world for up to 4 weeks a year
  • Employees receive a free Intrepid trip every year! As well as generous discounts available for families, and close friends
  • 5 extra days of leave annually, for use when travelling on an Intrepid trip
  • Our global leave benefits are aimed at supporting gender equity, so we offer a minimum of 10 weeks of paid parental leave for all parents, and other additional leave provisions. 
  • Access to incredible e-learning platforms, and professional development via our Elevate Mentor program
  • We provide an Employee Assistance Program, a 24/7 service that offers counselling for you and your family
  • We want to support the causes that are important to you, that’s why we offer 20 hours of volunteer leave every year.

If you’re here to inspire, create, share, and lead in what you do, we want to hear from you. We encourage you to submit your application as soon as possible – we may close advertising early if the right person is identified.