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Product Insights Partner

Requisition ID:  2727
Department:  Product Management
Work Type:  Hybrid
Application Close Date:  27th December 2024

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. 

 

 
The world needs more Intrepid people: 

Are you passionate about turning insights into action? As Product Insights Partner at Intrepid Travel, you’ll play a vital role in shaping our adventure travel experiences to better serve customers across the globe. Collaborating with our Source Markets, Country Office teams, and Global Experience teams, you’ll uncover and communicate customer insights that elevate product design, improve customer satisfaction, and drive commercial success.  


In this dynamic role, you’ll lead research initiatives that reveal opportunities for growth and innovation, ensuring our products align with the needs and expectations of key markets. By setting best-practice methodologies and synthesising data-driven insights, you’ll directly influence the future of our industry-leading itineraries. If you’re ready to make an impact in a fast-paced, purpose-driven environment, we’d love to hear from you. 


This is a full-time, permanent role operating in a hybrid capacity, either from our vibrant London or Toronto office. 
 
Some of the experience you’ll bring with you may include: 

  • 3-5 years’ experience in product analysis, market research, or a related role, ideally within the travel, tourism, or hospitality industry. 

  • Proficiency in advanced quantitative and qualitative research methods, including expertise in tools like MS Excel, Power BI, or similar data analytics platforms. 

  • Demonstrated ability to design and execute primary research projects tailored to specific business or customer needs, with proven expertise in product design research. 

  • Strong skills in translating research insights into actionable recommendations to address business and customer needs. 

  • Proven experience in creating and leading workshops with both customers and internal teams. 

  • Experience in team leadership, with the ability to engage and motivate teams across diverse cultural contexts. 

 

Please note that due to some of our adverts overlapping with the Christmas holiday period, there may be a delay in providing updates. We appreciate your patience during this time! 

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. 

Rewarding and developing our people is important to us, some of our work perks include:
     •     Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
     •     A free Intrepid trip every year, plus generous discounts for families, and close friends
     •     5 extra days of leave a year for use on Intrepid trip's
     •     A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. 
     •     Access to e-learning platforms, professional development and mentor programs
     •     20 hours of volunteer leave every year to use on causes most important to you
     •     Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »