Team Lead - Product & Reservations (Haka)

Requisition ID: 2875

Department: Reservations

Work Type: Hybrid

Application Close Date: 25th March 2025

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people:

Lead, mentor, and shape a high-performing reservations team!

As our Team Lead – Product & Reservations (Haka), you'll play a vital role in managing the reservations team that supports Intrepid DMC New Zealand. This includes an understanding of booking systems, coaching team members, overseeing smooth booking processes, all while delivering exceptional service!

Beyond day-to-day operations, you’ll focus on developing your team by improving their efficiency and monitoring performance. With your Reservations expertise, you’ll manage the booking and confirmation with suppliers of all accommodation, transportation and required activities on trips in the region.
You'll also be the key link between the Colombo team and the New Zealand Reservations team. Where there is an issue, you'll provide accurate feedback and alternatives. Whether it’s refining booking processes, troubleshooting issues, or driving continuous improvement, your leadership will directly impact the success of our reservations function.

If you're ready to step into a role where your expertise in reservations and people management can make a real difference, we’d love to hear from you!
This full-time permanent position operates in a hybrid capacity out of our office in Colombo, Sri Lanka.

Some of the experience you’ll bring may include:

Minimum 5 years’ experience in a similar position, preferably with hotel reservations, inbound tour operations and destination management

Well-versed with reservations systems, inbound reservations process and handling reservations for inbound tours

Experience in handling tour operations and supplier coordination

Previous supervisory experience including coaching and developing a team

Strong knowledge of local and regional travel.

Excellent English communication skills

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
A free Intrepid trip every year, plus generous discounts for families, and close friends
5 extra days of leave a year for use on Intrepid trip's
A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
Access to e-learning platforms, professional development and mentor programs
20 hours of volunteer leave every year to use on causes most important to you
Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »