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Reservations Assistant

Requisition ID:  2673
Department:  Reservations
Work Type:  Hybrid
Application Close Date:  02nd December 2024

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. 

 

 
The world needs more Intrepid people: 

Intrepid Travel’s origin story is all about creating unforgettable memories via affordable travel for everyone. Now, we need a Reservations Assistant to support our customers to make their travel dreams come true! 

 

In this role, you’ll assist our destination management operations, ensuring seamless bookings with suppliers of accommodation, transportation and trip activities. You’ll manage the accuracy of budgeted costs, booking records and other logistics within our Sri Lankan DMC. You’ll collaborate with the Sales and Operations teams, and make sure our customers receive excellent service. You’ll also bring fresh ideas to tackle cost and reservations issues, while providing follow-up support for all bookings.  
 

If you have reservations experience and are ready to be part of something exciting, we’d love to hear from you. 

 

This is a full-time contract position of 12 months, based in our Colombo office. To provide the best experience for our people, this role would operate mostly out of our office with some work-from-home days. 

 

Some of the experience you’ll bring with you may include: 

  • Strong written and verbal communication skills in English. 

  • Excellent organisational and task-prioritisation skills. 

  • High attention to detail, with proven ability to complete work accurately within tight deadlines. 

  • Proficiency in Microsoft Office, particularly MS Word, Excel, and Outlook. 

  • Familiarity with the travel industry and prior experience in DMC reservations is desirable. 

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. 

Rewarding and developing our people is important to us, some of our work perks include:
     •     Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
     •     A free Intrepid trip every year, plus generous discounts for families, and close friends
     •     5 extra days of leave a year for use on Intrepid trip's
     •     A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. 
     •     Access to e-learning platforms, professional development and mentor programs
     •     20 hours of volunteer leave every year to use on causes most important to you
     •     Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

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