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Product and Reservations Coordinator (JOOB)

Requisition ID:  2561
Department:  Product Management
Work Type:  Hybrid
Application Close Date:  14th October 2024

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. 

 

 
The world needs more Intrepid people: 

As a Product & Reservations Coordinator, you’ll manage bookings with suppliers relating to accommodation, transportation and required activities for trips. You’ll ensure that each booking is recorded accurately in our reservations system. You'll respond to supplier enquires and ensure all requests are actioned on time.  


This role includes supporting the Sales & Customer Service team and the Reservation team, while suggesting alternatives and improving processes. You’ll also assist in reconciling vendor invoices and checking budgeted costs.  


This is a full-time permanent position, where you will work in our office in Colombo, Sri Lanka. To provide the best experience to our people, this role would operate in our office with the opportunity to work from home on occasion.   
 

Some of the experience you’ll bring with you may include: 

  • Minimum 1-2 years’ experience in a similar position, preferably with Hotel reservations, inbound tour operations and destination management 

  • Diploma/ Degree related to Travel & Tourism 

  • Experience with handling operations or reservations for inbound tours 

  • Good systems knowledge and the ability to learn new systems easily 

  • Strong destination/ regional and local travel knowledge 

  • Excellent English communication skills, with the ability to build rapport with internal and external clients 

 

You’ll also have great organisational and customer service skills, driving your success in this role!

 

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. 

Rewarding and developing our people is important to us, some of our work perks include:
     •     Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
     •     A free Intrepid trip every year, plus generous discounts for families, and close friends
     •     5 extra days of leave a year for use on Intrepid trip's
     •     A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. 
     •     Access to e-learning platforms, professional development and mentor programs
     •     20 hours of volunteer leave every year to use on causes most important to you
     •     Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

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