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Operations Team Lead, Colombo

Requisition ID:  2631
Department:  Operations
Work Type:  On-site
Application Close Date:  23rd December 2024

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. 

 

 
The world needs more Intrepid people: 

Are you passionate about people management and operational excellence? Intrepid is looking for a Team Lead to oversee and inspire our local operations support team in Colombo. 


In this role, you will balance daily operational tasks with managing and guiding your team to meet key business goals. You’ll set clear expectations for tasks and behaviours to drive performance and ensure your team stays on track. 


You’ll also play a key role in building and developing a strong support team in the Colombo Service Centre, contributing to Intrepid’s continued success. 


Some of the experience you’ll bring with you may include:  

  • Proven experience in training, development, and building strong staff relationships to drive talent retention. 
  • In-depth knowledge of Intrepid’s travel style and product offerings. 
  • Advanced Excel proficiency, including data analysis, pivot tables, customised reports, and creating impactful data visuals and dashboards. 
  • Familiarity with key enterprise systems such as Salesforce, data warehouse, and SharePoint used by Intrepid’s global operations team. 
  • The ability to collaborate effectively in a cross-functional, global team environment.  

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. 

Rewarding and developing our people is important to us, some of our work perks include:
     •     Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
     •     A free Intrepid trip every year, plus generous discounts for families, and close friends
     •     5 extra days of leave a year for use on Intrepid trip's
     •     A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. 
     •     Access to e-learning platforms, professional development and mentor programs
     •     20 hours of volunteer leave every year to use on causes most important to you
     •     Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »