Operations Manager DMC

Requisition ID: 3072

Department: Operations

Work Type: On-site

Application Close Date: 01st August 2025

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people:

At Intrepid, our trips are all about meaningful connections — to cultures, people, and places. Our adventures are carefully crafted, and it’s our behind-the-scenes team who make the magic happen!

As Operations Manager, Sri Lanka, you’ll be at the heart of bringing Intrepid adventures to life across the region. Your role will be critical in ensuring that every trip runs smoothly, efficiently, and in line with our commitment to both quality and profitability. Your responsibilities will include everything from strategic operational planning, logistics to the recruitment, training, and management of our incredible team of local Tour Leaders.

You’ll also serve as the key connection point between Intrepid Brands, our on-ground leaders, and the Sri Lanka-based DMC team — ensuring every experience meets the Intrepid standard of excellence.

This is a full-time on-site permanent position based in Colombo, Sri Lanka.

Some of the experience you’ll bring may include:

Minimum 2 years' experience in a DMC operations management role (including experience liaising with Tour Leaders) or equivalent experience as an Intrepid Leader.
Extensive travel experience in Sri Lanka and a passion for travel.
Strong understanding of the qualities that make a great Tour Leader.
Fluent in English and the local languages, with strong written and verbal communication skills.
History of managing administrative responsibilities with a strong, hands-on approach.
Proven ability to implement, monitor and uphold company policies and processes.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
A free Intrepid trip every year, plus generous discounts for families, and close friends
5 extra days of leave a year for use on Intrepid trip's
A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
Access to e-learning platforms, professional development and mentor programs
20 hours of volunteer leave every year to use on causes most important to you
Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »