Operations Assistant

Requisition ID: 2677

Department: Operations

Work Type: Hybrid

Application Close Date: 02nd December 2024

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people:

Ensure our travellers have the trip of a lifetime as an Operations Assistant! You’ll provide administrative support to the Operations Manager and Deputy Operations Manager for the successful operation of our trips in Sri Lanka. In this diverse role, you’ll handle pre-tour documentation, updating files for Tour Leaders, checking inventory stocks and coordinating with suppliers among other varied tasks! You'll also support in leader training programs and day-to-day trip operational queries.

This is a full-time contract position of 12 months, based in our Colombo office, requiring some flexibility in work hours due to the operational nature of the role.
To provide the best experience for our people, this role would operate in our office with the opportunity to work from home on occasion.

Some of the experience you’ll bring with you may include:

Good travel experience in Sri Lanka and knowledge of our region.

Amazing customer service, organizational and time management skills

Prior experience in an operational or administrative position

Excellent communication skills

Proficient in MS Office especially Word, Excel and Outlook

Good understanding of the operational function of a trip in a destination management company, including communicating with tour leaders and ensuring trips go according to plan

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:
• Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trip's
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »