Kaptio Systems Administrator

Requisition ID:  2190
Department:  Information Technology
Work Type:  Hybrid
Application Close Date:  4th of March 2024

Intrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel.

More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. After all these years, we’ve stayed true to our mission, ensuring our adventures are good for the places we go, good for the communities we visit and good for our travellers. That’s why we carbon offset all our trips and support local communities but we’re not stopping there. We want to be the best travel company not just in the world, but for the world.

The world needs more Intrepid people: 


As the Kaptio Systems Administrator, you are the unsung hero behind the scenes, working your magic to ensure efficiency, ease-of-use, security, and system performance for the Kaptio system. Get on board from the beginning to help design, implement and support ongoing improvements. 


Join us on our transformation journey that will power the future Intrepid. Over the next three years, we’ll be rolling out new technology across almost the entire business. But this is not only a tech project. We’re committed to redesigning processes, embracing innovation, and driving change so that our people have the best tools and know how to use them. Embark on the journey with us and make an impact as we take on Intrepid’s biggest project to date. 


This is a full-time permanent position, operating out of our office in Colombo. To provide the best experience to our people, this role would operate mostly out of our office with some work-from-home days.   


Some of the essential experience you’ll have include:  


  • Bachelor’s degree in Information Systems, Information Technology, or related field preferred 

  • Salesforce experience (administrator) preferred 

  • Aptitude for systems and confident in documentation: user and training guides 

  • Monitoring & testing experience 

  • Salesforce experience is highly regarded but not essential! 


You will thrive in a team environment and this will require excellent communication skills and an eye for detail. You’ll have an open mind and a desire to always look for ways to improve your skills and techniques but most importantly, you’ll ensure every day you approach work by sharing in Intrepid’s core values of integrity, innovation, fun, passion, growth, and responsibility.  


A bit about our people:

Our team reflects the diversity of our customers and the communities we visit. Our team is made up of 58 nationalities across 46 countries, and Intrepid recognises that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions. 

Work perks:

  • We offer flexible work options, including work-from-home, and work from anywhere in the world for up to 4 weeks a year
  • Employees receive a free Intrepid trip every year! As well as generous discounts available for families, and close friends
  • 5 extra days of leave annually, for use when travelling on an Intrepid trip
  • Our global leave benefits are aimed at supporting gender equity, so we offer a minimum of 10 weeks of paid parental leave for all parents, and other additional leave provisions. 
  • Access to incredible e-learning platforms, and professional development via our Elevate Mentor program
  • We provide an Employee Assistance Program, a 24/7 service that offers counselling for you and your family
  • We want to support the causes that are important to you, that’s why we offer 20 hours of volunteer leave every year.

If you’re here to inspire, create, share, and lead in what you do, we want to hear from you. We encourage you to submit your application as soon as possible – we may close advertising early if the right person is identified.