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Deputy Operations Manager - DMC

Requisition ID:  2607
Department:  Operations
Work Type:  Hybrid
Application Close Date:  01st November 2024

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. 

 

 
The world needs more Intrepid people: 

As a Deputy Operations Manager, you’ll provide managerial and administrative support to the Operations Manager, handling day-to-day trip issues and on-the-ground trip organization. You’ll contribute to the successful operation of all Sri Lanka trips and travel products under Intrepid DMC Colombo. You'll also support in effectively managing our Leaders, providing them access to updated trip information, maintaining their trip reports and responding to any operational queries. By being collaborative, you’ll ensure that the Operations Team, Leaders and stakeholders are constantly updated on crucial changes. 
 
This is a full-time permanent position, based in our Colombo office, requiring some flexibility in work hours due to the operational nature of the role.  
To provide the best experience for our people, this role would operate in our office with the opportunity to work from home on occasion.  
 

Some of the experience you’ll bring with you may include: 

  • Minimum 3 years’ experience in a destination management company, ideally in an Operations capacity 

  • Extensive travel experience in Sri Lanka and knowledge of on-ground logistics 

  • Good people management and coaching experience 

  • Amazing customer service, organizational and time management skills 

  • Strong communication skills 

  • Good understanding of the operational function of a trip such as managing tour leaders, ensuring trips go according to plan and resolving emergency situations on-ground

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. 

Rewarding and developing our people is important to us, some of our work perks include:
     •     Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
     •     A free Intrepid trip every year, plus generous discounts for families, and close friends
     •     5 extra days of leave a year for use on Intrepid trip's
     •     A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. 
     •     Access to e-learning platforms, professional development and mentor programs
     •     20 hours of volunteer leave every year to use on causes most important to you
     •     Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »