Customer Service Consultant

Requisition ID: 2951

Department: Customer Service & Support

Work Type: Hybrid

Application Close Date: 07th May 2025

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people:

Join our growing Customer Service team and provide the best online service to our customers, bringing your unique personality to every customer interaction!

As a Customer Service Consultant, you’ll be the first point of contact for our diverse global customers who use Live Chat to seek information about our trips or need help with their decision making.

You'll help maximize sales of all Intrepid Group products while supporting direct customers and travel agents throughout the pre-booking and post-booking process. You’ll also action web bookings and make bookings in our reservation system, ensuring an overall exceptional booking experience with us!

This is a full-time roster-based permanent position, where you will work in our office in Colombo, Sri Lanka. To provide the best experience for our people, this role would operate in our office with the opportunity to work from home on occasion.

Some of the experience you’ll bring may include:

Minimum 2 years’ experience in customer service, ideally telephone/ Live Chat and/ or Web-based

Excellent English communication skills (verbal and written)

Strong customer service skills and the ability to provide professional advice to a wide customer-base

High level of accuracy and effective time management skills

Travel industry course and/or experience within the travel industry preferred

Well-versed with computer-based booking systems

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
A free Intrepid trip every year, plus generous discounts for families, and close friends
5 extra days of leave a year for use on Intrepid trip's
A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
Access to e-learning platforms, professional development and mentor programs
20 hours of volunteer leave every year to use on causes most important to you
Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »