Associate Systems Support Engineer
Intrepid is a global brand with employees spread across 35 offices around the world and we focus on the right technology to ensure our people can connect with each other. Whether it’s a customer booking their next adventure or teams collaborating across time zones, we need your tech expertise to guarantee everything runs smoothly.
As an Associate Systems Support Engineer, you’ll provide L1 and L2 Technical Support for our offices worldwide. Being the primary point of contact for end-users, you’ll maintain software applications, operating systems, and windows servers. You’ll identify problem points, work on solutions and manage ticket queues to guarantee excellent customer service.
This is a full-time position based out of our office in Colombo, Sri Lanka where you will work on a rotational roster across 24/7 operational hours.
Some of the experience you’ll bring with you may include:
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Minimum one year of industry experience in an IT Help Desk/ Service Desk or NOC environment.
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Degree in Information Technology, Computer Science, Computer Systems & Network, Systems Engineering.
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Hands-on experience with ticketing systems and network troubleshooting
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Office 365 troubleshooting skills (Outlook, Excel, Word, PP)
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Proficient understanding of Microsoft Client/Server systems with experience supporting Active Directory services on Windows 2016/2019
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Experience administrating Microsoft 365 Cloud solutions: including Exchange Online, OneDrive, Teams, and SharePoint.