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Associate Systems Support Engineer

Requisition ID:  2314
Department:  Information Technology
Work Type:  Hybrid
Application Close Date:  20th May 2024

Intrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel.

More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. After all these years, we’ve stayed true to our mission, ensuring our adventures are good for the places we go, good for the communities we visit and good for our travellers. That’s why we carbon offset all our trips and support local communities but we’re not stopping there. We want to be the best travel company not just in the world, but for the world.
The world needs more Intrepid people: 

 

As an Associate Systems Support Engineer, you will offer global IT support for Level 1 and Level 2 Technical Support. You will be the primary point of contact for end-users, providing technical assistance and application support. Using your technical expertise, you will quickly diagnose and resolve a wide range of technology-related issues. Your excellent English communication skills will drive user onboarding and also manage ticket queues successfully.  

  

This is a full-time position based out of our office in Colombo, Sri Lanka where you will work on a rotational roster across 24/7 operational hours. 

  

Some of the essential experience you’ll have include:  
 

  • Minimum of one year industry experience in an IT Help Desk/ Service Desk environment. 

  • A degree in Information Technology, Computer Science, Computer Systems & Network, Systems Engineering. 

  • Good working knowledge of managing hybrid infrastructure such as Azure AD and Active Directory on-premises services running on Windows 2016/2019 

  • Experience administrating Microsoft 365 cloud services including: Exchange Online, OneDrive, Teams, and SharePoint 

  • Office 365 troubleshooting skills (Outlook, Excel, Word, PP) 

  • Hands-on experience with ticketing systems and network troubleshooting 

  • Knowledge of virtual platforms (VMWare/ Hyper-V) 

  • Excellent customer service and business communication skills 

  • Experience in working for a global customer base will be an added advantage. 

  • Current Microsoft certifications (MCP/ MCSA)

 

A bit about our people:

Our team reflects the diversity of our customers and the communities we visit. Our team is made up of 58 nationalities across 46 countries, and Intrepid recognises that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions. 

Work perks:

  • We offer flexible work options, including work-from-home, and work from anywhere in the world for up to 4 weeks a year
  • Employees receive a free Intrepid trip every year! As well as generous discounts available for families, and close friends
  • 5 extra days of leave annually, for use when travelling on an Intrepid trip
  • Our global leave benefits are aimed at supporting gender equity, so we offer a minimum of 10 weeks of paid parental leave for all parents, and other additional leave provisions. 
  • Access to incredible e-learning platforms, and professional development via our Elevate Mentor program
  • We provide an Employee Assistance Program, a 24/7 service that offers counselling for you and your family
  • We want to support the causes that are important to you, that’s why we offer 20 hours of volunteer leave every year.

If you’re here to inspire, create, share, and lead in what you do, we want to hear from you. We encourage you to submit your application as soon as possible – we may close advertising early if the right person is identified. 

Apply now »