Application Specialist

Requisition ID:  2187
Department:  Information Technology
Work Type:  Hybrid
Application Close Date:  29th of February 2024

Intrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel.

More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. After all these years, we’ve stayed true to our mission, ensuring our adventures are good for the places we go, good for the communities we visit and good for our travellers. That’s why we carbon offset all our trips and support local communities but we’re not stopping there. We want to be the best travel company not just in the world, but for the world.

The world needs more Intrepid people: 


With Intrepid’s distributed business model, it has been recognised that additional and changed global systems and processes will be required to support and future-proof the business over the coming years. And that is where you come in! 


You will be a conduit between the business community and the Technology team, including the Development teams, and as such, provide important insights for the successful development of software.  


You will work in the Application Specialist team and will be responsible for producing systems documentation, building release notes, keeping user manuals up-to-date, and creating troubleshooting guides depending. You will also need to develop domain knowledge and a thorough understanding of the systems/applications we use within the business context, collaborating with systems experts as appropriate. 


This is a full-time permanent position, operating out of our office in Colombo. To provide the best experience to our people, this role would operate mostly out of our office with some work-from-home days.   


A bit about you: 


  • Bachelor’s degree in Information Systems, Information Technology, or related field 

  • 2+ years’ industry experience in a similar capacity 

  • Hands on experience on using/supporting Business Applications (ERP, Booking systems) 

  • Experience with providing support and training 

  • Excellent verbal and written communication skills 


You will have problem-solving skills and the ability to rapidly acquire new skills. You’ll be detail oriented with strong organisational and interpersonal skills. Most importantly you’ll align to Intrepid’s core values of integrity, innovation, fun, passion, growth and responsibility.    

A bit about our people:

Our team reflects the diversity of our customers and the communities we visit. Our team is made up of 58 nationalities across 46 countries, and Intrepid recognises that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions. 

Work perks:

  • We offer flexible work options, including work-from-home, and work from anywhere in the world for up to 4 weeks a year
  • Employees receive a free Intrepid trip every year! As well as generous discounts available for families, and close friends
  • 5 extra days of leave annually, for use when travelling on an Intrepid trip
  • Our global leave benefits are aimed at supporting gender equity, so we offer a minimum of 10 weeks of paid parental leave for all parents, and other additional leave provisions. 
  • Access to incredible e-learning platforms, and professional development via our Elevate Mentor program
  • We provide an Employee Assistance Program, a 24/7 service that offers counselling for you and your family
  • We want to support the causes that are important to you, that’s why we offer 20 hours of volunteer leave every year.

If you’re here to inspire, create, share, and lead in what you do, we want to hear from you. We encourage you to submit your application as soon as possible – we may close advertising early if the right person is identified.