Air Support Consultant

Requisition ID:  1891
Department:  Customer Service & Support
Work Type:  Hybrid
Application Close Date:  5th June 2024

Intrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel.

More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. After all these years, we’ve stayed true to our mission, ensuring our adventures are good for the places we go, good for the communities we visit and good for our travellers. That’s why we carbon offset all our trips and support local communities but we’re not stopping there. We want to be the best travel company not just in the world, but for the world.

The world needs more Intrepid people: 


In this role, you'll be responsible for providing end-to-end service to customers, focusing on airfare services from quoting to ticketing. Alongside this, you'll handle administrative tasks like reporting and BSP reconciliation. As a valuable member of the Sales and Customer Service team, you might also take on additional responsibilities related to enhancing the overall customer experience before and after booking. 


The role requires excellent communication skills, global travel expertise, be familiar with airline industry terminology & procedures and a commitment to continuous improvement in service delivery and quality. This position requires the ability to work flexible hours to support global operations and international flight schedules.


This is a full-time permanent position, where you will work in our office in Colombo, Sri Lanka. To provide the best experience to our people, this role would operate in our office with the opportunity to work from home on occasion.  


For this role you’ll bring experience in: 


  • Recognized industry qualifications e.g., IATA fares and ticketing I and II 

  • Strong fares knowledge and ticketing experience 

  • Experience working with various GDS platforms &/or booking systems 

  • Personal and or professional travel experience to our destinations 

  • A minimum of 2 years of experience in Sales and/or Customer Service, preferably within telephone and/or Web based environments, is highly advantageous. 


You’ll have a proven track record in sales and customer service, demonstrating excellent communication and interpersonal skills to effectively interact with clients and suppliers. Most importantly, you will share in Intrepid’s core values of integrity, innovation, fun, passion, growth, and responsibility. 


A bit about our people:

Our team reflects the diversity of our customers and the communities we visit. Our team is made up of 58 nationalities across 46 countries, and Intrepid recognises that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions. 

Work perks:

  • We offer flexible work options, including work-from-home, and work from anywhere in the world for up to 4 weeks a year
  • Employees receive a free Intrepid trip every year! As well as generous discounts available for families, and close friends
  • 5 extra days of leave annually, for use when travelling on an Intrepid trip
  • Our global leave benefits are aimed at supporting gender equity, so we offer a minimum of 10 weeks of paid parental leave for all parents, and other additional leave provisions. 
  • Access to incredible e-learning platforms, and professional development via our Elevate Mentor program
  • We provide an Employee Assistance Program, a 24/7 service that offers counselling for you and your family
  • We want to support the causes that are important to you, that’s why we offer 20 hours of volunteer leave every year.

If you’re here to inspire, create, share, and lead in what you do, we want to hear from you. We encourage you to submit your application as soon as possible – we may close advertising early if the right person is identified.