Operations Manager, West Europe

Requisition ID: 3094

Department: Operations

Work Type: Hybrid

Application Close Date: 24th August 2025

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people:

We’re looking for a confident and experienced Operations Manager to lead our trips across West Europe. Based in Valencia in a hybrid capacity, this full-time role is responsible for the day-to-day running of our tours, supporting a large team of leaders, and ensuring every trip meets Intrepid’s high standards.

You’ll manage trip delivery across multiple countries, lead recruitment and training for our group leaders and guides, and respond quickly when things don’t go to plan. You’ll also play a key role in improving systems, managing budgets, and making sure our safety and operational policies are followed.

This is a great opportunity for someone who knows Europe well, thrives in fast-paced environments, and brings a strong understanding of what great group travel looks like.

Some of the experience you’ll bring with you may include:

Senior-level operations management experience across multiple locations or countries
Strong knowledge of Europe’s travel industry and cultural landscape
Previous experience as a Group Leader or in a similar on-the-ground role
Proven ability to recruit, train and manage large remote teams
Confidence managing operational budgets, safety processes and incident response
A process-driven mindset with strong cross-functional collaboration skills
Fluency in English and Spanish is essential, with any other European languages such as Italian, French and Portuguese as a plus.

A bit about our team:
You’ll be joining a passionate regional team who care deeply about what we do and how we do it. We support each other, challenge each other, and work hard to ensure Intrepid trips are nothing short of exceptional. If you want to make an impact in a meaningful travel company – we think you’ll love it here.

#LI-DNI

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
A free Intrepid trip every year, plus generous discounts for families, and close friends
5 extra days of leave a year for use on Intrepid trip's
A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
Access to e-learning platforms, professional development and mentor programs
20 hours of volunteer leave every year to use on causes most important to you
Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »