Deputy Operations Manager, Italy or West Europe

Requisition ID: 3093

Department: Operations

Work Type: Hybrid

Application Close Date: 24th August 2025

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people:

We’re on the lookout for our next Deputy Operations Manager – and we’re open to two possible locations. Whether you’re the right fit for our Italy operations or for the broader West Europe region, we’d love to hear from you.

Based in either Rome (Italy Ops) or Valencia (West EU Ops), the Deputy Operations Manager will support day-to-day operational performance in their region – working closely with our local leaders, office teams, and third-party suppliers to ensure every trip runs safely, smoothly, and in line with Intrepid’s values.

You’ll help oversee trip operations, drive quality and safety, coach and develop leaders, manage supplier relationships, and assist with compliance and incident response. In short: you’ll be a key force in delivering exceptional experiences for our travellers.

For the Italy Ops role, fluent Italian and English is required and you’ll be needed 2-3 days per week in our Rome office.
For the West Europe Ops role, fluent Spanish and English is required and you’ll be needed 2-3 days per week in our Valencia office.

Some of the experience you’ll bring with you may include:

Previous travel industry experience, ideally as an Intrepid Group Leader or in ground operations
Strong regional knowledge of Europe, including local culture and travel logistics
Excellent organisational skills and the ability to manage competing priorities
Experience supporting or coaching others in a team setting
Confident using systems (Word, Excel, internal tools) and comfortable with flexible working hours
A passion for responsible travel and alignment with Intrepid’s values and purpose

A bit about our team:
You’ll be joining a passionate regional team who care deeply about what we do and how we do it. We support each other, challenge each other, and work hard to ensure Intrepid trips are nothing short of exceptional. If you want to make an impact in a meaningful travel company – we think you’ll love it here.

#LI-DNI

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
A free Intrepid trip every year, plus generous discounts for families, and close friends
5 extra days of leave a year for use on Intrepid trip's
A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
Access to e-learning platforms, professional development and mentor programs
20 hours of volunteer leave every year to use on causes most important to you
Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »