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Reservations Manager

Requisition ID:  2574
Department:  Reservations
Work Type:  Hybrid
Application Close Date:  13th of October, 2024

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. 

 

 
The world needs more Intrepid people: 

Haka Tours New Zealand has joined forces with Intrepid Travel, and together we are working towards creating positive change through the joy of travel!  

Haka Tours was born over a decade ago from the dreams of one man who wanted to reimagine how small group adventure tours were run. From the very first tour in June 2007 until now there’s been no looking back, and we’re incredibly proud to be regarded as New Zealand’s leading small-group adventure operator. As we’ve grown, we’ve stayed true to our core values which remain the key to our success. Ultimately, when you travel with Haka (and now Intrepid NZ), you’re travelling with an authentic, locally-operated business that puts the customer at the centre of everything we do. 

 

As the Reservations Manager, you will facilitate supplier reservations and manage relationships throughout New Zealand while leading a team of Reservations Consultants and an offshore shared service team. Collaborating closely with Sales, Product, and Operations, you will play an integral role in our team by overseeing suppliers, reservations, and costings to ensure the successful and profitable operation of all New Zealand trips. You will also be responsible for sourcing and managing suppliers to deliver quality services at competitive prices, working alongside the Contracting Manager, and leading the reservations team to drive continuous improvement in processes and policies. 

 

This is a full-time permanent position working on a hybrid basis out of our Intrepid New Zealand office in Auckland. 

 

Some of the skills & experience you’ll bring with include: 

  • Supervisory experience with a proven ability to lead a team. 

  • Extensive knowledge of New Zealand travel destinations and regional insights. 

  • Strong customer service and communication skills, both written and verbal. 

  • Understanding and passion for various travel styles, along with proficiency in a reservations system, ideally Tour Writer. 

  • Excellent organizational skills, attention to detail, and the ability to manage and prioritize workload effectively. 

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. 

Rewarding and developing our people is important to us, some of our work perks include:
     •     Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
     •     A free Intrepid trip every year, plus generous discounts for families, and close friends
     •     5 extra days of leave a year for use on Intrepid trip's
     •     A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. 
     •     Access to e-learning platforms, professional development and mentor programs
     •     20 hours of volunteer leave every year to use on causes most important to you
     •     Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »