Operations Assistant

Requisition ID: 2925

Department: Operations

Work Type: Hybrid

Application Close Date: 9th of April, 2025

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people:

The Operations Assistant is responsible for the administrative aspects of travel operations, including updating essential documents such as emergency contacts, directories, and tour leader information. They also manage feedback processing, handle minor cost estimates for operational needs like RT bags, and provide direct support by tracking independent travelers.

Reporting to the Operations Manager for Mexico and Central America, the Operations Assistant collaborates with their department as well as other teams, including Reservations and Finance, to help achieve the company’s objectives.

This is a full-time permanent position, operating in the vicinity of Mexico City, Mexico. To provide the best experience to our people, this role would operate remotely until further notice.

Some of the experience you’ll bring with you may include:

At least 1 year experience working in the travel industry, ideally in administration

Graduate Tourism Degree is highly desirable

Experience in administrative tasks and strong computer skills, using Microsoft Office and other software

Excellent written and spoken communicate skills in both Spanish and English

You’ll be willing to work flexible hours and have the ability to handle a multitude of tasks that may be on the go at one time. Your communication and organisational skills will be the catalyst to your success in this role. Most importantly, you’ll ensure every day you approach work by sharing in Intrepid’s core values of integrity, innovation, fun, passion, growth, and responsibility.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
A free Intrepid trip every year, plus generous discounts for families, and close friends
5 extra days of leave a year for use on Intrepid trip's
A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
Access to e-learning platforms, professional development and mentor programs
20 hours of volunteer leave every year to use on causes most important to you
Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »