Reservations Manager, Japan

Requisition ID: 3153

Department: Reservations

Work Type: Hybrid

Application Close Date: 06th October 2025

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people:

At Intrepid, we believe every great adventure begins with thoughtful planning - and that’s where you come in. As a Reservations Manager, you'll lead the Reservations team and deliver service-level excellence for our Japan country office!

In this role, you'll manage bookings with suppliers of all accommodation, transportation and activities required for external group series and FIT trips. You’ll continually enhance our reservation processes, ensuring accurate reservation details for our suppliers and leaders. You'll also advise great alternatives for any costing or booking changes.

This role is more than just reservations; you’ll have a chance to connect with all teams in the country office, collaborating to deliver prompt solutions every time. Making use of your leadership skills, you’ll develop and mentor a talented team, fostering an environment where everyone can do their best work.

If you’re ready to bring your operational know-how and passion for travel to a role where no two days are the same, we’d love to have you on board!

This is a full-time permanent position, where you will work in our office in Osaka, Japan. To provide the best experience for our people, this role would operate in our office with the opportunity to work from home on occasion.

Some of the experience you’ll bring may include:

Certified Travel Supervisor qualification.
Experience working in the travel industry/ tour operators or travel agencies.
Previous supervisory experience, including leading and developing a team.
Hands-on experience with ticketing and reservations processes.
Strong knowledge of local and regional travel destinations.
Fluency in Japanese and English.
Excellent organisational skills.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
A free Intrepid trip every year, plus generous discounts for families, and close friends
5 extra days of leave a year for use on Intrepid trip's
A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
Access to e-learning platforms, professional development and mentor programs
20 hours of volunteer leave every year to use on causes most important to you
Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »