Product and Sales Assistant

Requisition ID: 2458

Department: Product Management

Work Type: Hybrid

Application Close Date: 15th October 2024

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people:

As a Product & Sales Assistant, you’ll support in creating, developing and maintaining travel products in Japan! You’ll handle Group Series and FIT (Fully Independent Travel) inquiries from agents, including quoting, itinerary creation, managing manifests and run sheets. You'll collaborate with our reservations and operations teams to ensure smooth processes. Using the customer feedback you gather; you’ll be able to assess our customers’ requirements and optimize product offerings both proactively and on request.
Ultimately, you’ll help ensure the best travel experience for our customers!

This is a full-time permanent position, where you will work in our office in Osaka, Japan. To provide the best experience to our people, this role would operate in our office with the opportunity to work from home on occasion.

Some of the experience you’ll bring with you may include:

Experience in successfully managing a range of products with a strong commercial focus

Well-versed in trip design and operation, preferably with small group adventures

Prior experience working with destination management companies and third-party suppliers

Proficient in Microsoft Office suite especially Excel, Word, PowerPoint

Good communication skills in English and Japanese (written and verbal)

Demonstrated knowledge of tourism/travel global sales trends

Understanding of how to create sustainable, experience-rich travel experiences

The ability to undertake pricing and cost negotiations

You’ll also be customer-oriented with great collaboration skills!

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:
• Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trip's
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »