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Sales Manager

Requisition ID:  2731
Department:  Sales
Work Type:  Hybrid
Application Close Date:  09th of February

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. 

 

 
The world needs more Intrepid people: 

Intrepid Travel, a global leader in delivering diverse and enriching destination experiences, seeks a dynamic Sales Manager to lead and inspire our Galapagos and Ecuador Sales team. This team excels in providing exceptional service, achieving impressive quote-to-purchase conversions, and building trust with both business and direct customers to drive repeat business across our global network. 

 

The Sales Manager will oversee a team of consultants, guiding them to meet sales targets, particularly for filling Galapagos boats and booking tailored FIT trips, while ensuring high customer performance standards. Responsibilities include providing leadership, training, and support to the team as they consult, sell, and accurately book group and tailored trips. The Sales Manager will also manage their own clients, taking a hands-on role with complex or high-value bookings. 

 

Collaborating with contracting and reservations teams, the Sales Manager acts as the primary point of contact for external customers, managing the customer experience from inquiry to trip departure. A strong knowledge of Intrepid’s products and itineraries is crucial, enabling the team to assess customer needs and deliver customized travel solutions. 

 

This is a Full-Time Permanent Position that will operate on a hybrid basis out of our office in Quito, Ecuador.     

 

Some of the experience you’ll bring with you may include: 

  • Previous supervisory experience, including leading a team to sales success through coaching, training & developing 

  • Strong knowledge of the Galapagos boats and land itineraries in Galapagos and Ecuador  

  • Proven track record in managing and reporting on sales targets for a team of direct reports 

  • Significant travel industry and sales experience, ideally within adventure travel 

  • Demonstrated ability to build strong relationships  

  • In addition to Spanish, fluent English language skills (written and verbal)  

  • Ability to accurately use systems and create or train others in processes to provide a quality customer experience 

  • Management training and/or qualifications advantageous 

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. 

Rewarding and developing our people is important to us, some of our work perks include:
     •     Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
     •     A free Intrepid trip every year, plus generous discounts for families, and close friends
     •     5 extra days of leave a year for use on Intrepid trip's
     •     A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. 
     •     Access to e-learning platforms, professional development and mentor programs
     •     20 hours of volunteer leave every year to use on causes most important to you
     •     Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

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