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Galapagos Operations Coordinator

Requisition ID:  3029
Department:  Operations
Work Type:  Remote
Application Close Date:  15th of June, 2025

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. 

 

 
The world needs more Intrepid people: 

As the Operations Coordinator, you will handle day-to-day issues and administration related to these passengers, as well as building commercial relationships with suppliers and guides.  

This role reports directly to the Operations Manager of Intrepid Ecuador and is required to work flexible hours and possibly after standard working hours, as well as being the person responsible for managing emergency cell phone. 

This is a permanent full-time position, operating in Santa Cruz, Galapagos.     

  

Some of the essential experience you’ll have include:  

  • At least 1 year experience working in customer service within the travel industry is essential 

  • Knowledge of destinations in Galapagos & suppliers is highly desirable 

  • Experience in dealing with difficult clients  

  • Experience in administrative tasks and strong computer skills, using Microsoft Office and other software 

  • Excellent written and spoken communicate skills in both Spanish and English 

  

You’ll be willing to work flexible hours and have the ability to handle a multitude of tasks that may be on the go at one time. Your communication and organisational skills will be the catalyst to your success in this role. Most importantly, you’ll ensure every day you approach work by sharing in Intrepid’s core values of integrity, innovation, fun, passion, growth, and responsibility.           

  

#LI-DNI

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. 

Rewarding and developing our people is important to us, some of our work perks include:

  • Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
  • A free Intrepid trip every year, plus generous discounts for families, and close friends
  • 5 extra days of leave a year for use on Intrepid trip's
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. 
  • Access to e-learning platforms, professional development and mentor programs
  • 20 hours of volunteer leave every year to use on causes most important to you
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »