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Operations Manager

Requisition ID:  2801
Department:  Operations
Work Type:  Hybrid
Application Close Date:  6th of February

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. 

 

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. 

 

 
The world needs more Intrepid people: 

The Operations Manager is accountable for ensuring the safe, successful, and profitable operation of all Intrepid trips within the North Europe, UK & Ireland region, in alignment with the company’s established standards and policies. This role oversees daily trip operations, addresses trip issues, and ensures an exceptional customer experience. Responsibilities include recruiting, training, and scheduling Intrepid’s tour leaders, and supporting them on the ground to resolve issues and maintain high passenger satisfaction. 

 

In addition to managing the operational performance and leading the Operations Department, the Operations Manager plays a vital role in shaping the overall direction of the Country Office as a key member of the regional management team. They are also responsible for providing support with Iceland Country Office logistics. 

 

This is a Full-Time Permanent Position that will operate on a hybrid basis out of our office in Copenhagen, Denmark. 

 

Some of the experience you’ll bring with you may include: 

  • Proven experience in middle to senior-level operational management within the tourism industry, ideally across cultures or multiple locations, with a strong ability to embed and monitor policies and processes. 

  • Extensive travel experience in Europe, paired with in-depth knowledge of itineraries, destinations, and the adventure travel industry in Northern Europe. 

  • Crisis management skills with a calm and responsible approach to ensuring the safety and well-being of others.  

  • Demonstrated expertise in people and team management, including training, leading remote teams, and understanding the qualities that make an exceptional Group Leader. 

  • Exceptional organizational skills, attention to detail, and the ability to delegate effectively while managing operations within budget.  

  • Excellent written and verbal communication skills in English, with proficiency in a second language preferred. 

  • Previous experience as a tour leader is an advantage

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. 

Rewarding and developing our people is important to us, some of our work perks include:
     •     Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
     •     A free Intrepid trip every year, plus generous discounts for families, and close friends
     •     5 extra days of leave a year for use on Intrepid trip's
     •     A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. 
     •     Access to e-learning platforms, professional development and mentor programs
     •     20 hours of volunteer leave every year to use on causes most important to you
     •     Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupport@intrepidtravel.com with your name, location, and the accommodations you need, we will then be in touch to support your application.

Apply now »