Reservations Coordinator, East Europe

Requisition ID:  2260
Department:  Sales
Work Type:  Hybrid
Application Close Date:  20th April 2024

Intrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel.

More than 34 years later, we’re proud to be a certified B Corp with more than 1000 small group trips in over 120 countries. After all these years, we’ve stayed true to our mission, ensuring our adventures are good for the places we go, good for the communities we visit and good for our travellers. That’s why we carbon offset all our trips and support local communities but we’re not stopping there. We want to be the best travel company not just in the world, but for the world.

The world needs more Intrepid people: 


Intrepid DMC, a leading provider of sustainable, experience-rich travel (SERT) worldwide, seeks a dynamic Reservations Coordinator to join our dedicated sales team, reporting directly to the Reservations Manager. In this role, you'll play a vital part in facilitating the reservation process for private group trips, while also providing support for our emergency phone services when necessary.  


Building and maintaining strong relationships with both internal and external stakeholders is paramount. Operating within a fast-paced environment, you'll showcase your exceptional capacity to manage multiple tasks efficiently while maintaining meticulous attention to detail. 


This is a permanent, full-time position, operating out of our office in Zagreb, Croatia on a hybrid basis. 


A love of travel is a must have! With it you’ll bring: 


  • Knowledge of regional trip operations and small group travel 

  • Experience in the tourism industry, in contracting/reservations, sourcing and supplier management  

  • Experience in travel-related systems and Microsoft Office suite including Excel  

  • Experience in working with a DMC and tourism suppliers, including cost negotiations is an advantage 

  • Understanding of how to create commercially viable sustainable, experience-rich travel experiences (SERT), from accommodation, transportation, activities and meal components  


Your organisational and negotiation skills will be essential assets as you contribute to our continued success. Moreover, possessing a solid understanding of local tourism in select East European countries will further enhance your ability to excel in this role. If you're ready to embark on a rewarding journey with a global leader in sustainable travel, we invite you to join our team at Intrepid DMC. 


A bit about our people:

Our team reflects the diversity of our customers and the communities we visit. Our team is made up of 58 nationalities across 46 countries, and Intrepid recognises that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions. 

Work perks:

  • We offer flexible work options, including work-from-home, and work from anywhere in the world for up to 4 weeks a year
  • Employees receive a free Intrepid trip every year! As well as generous discounts available for families, and close friends
  • 5 extra days of leave annually, for use when travelling on an Intrepid trip
  • Our global leave benefits are aimed at supporting gender equity, so we offer a minimum of 10 weeks of paid parental leave for all parents, and other additional leave provisions. 
  • Access to incredible e-learning platforms, and professional development via our Elevate Mentor program
  • We provide an Employee Assistance Program, a 24/7 service that offers counselling for you and your family
  • We want to support the causes that are important to you, that’s why we offer 20 hours of volunteer leave every year.

If you’re here to inspire, create, share, and lead in what you do, we want to hear from you. We encourage you to submit your application as soon as possible – we may close advertising early if the right person is identified.